Background disappears when saving to PDF

Explorer ,
Sep 10, 2009 Sep 10, 2009

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Mac OS 10.4.11 Acrobat Pro CS4 - Saving an A4 file from Illustrator (or InDesign) with a complete colour background to PDF leaves out the background - see attachment. Even if I remove all the elements in the file and save it still leaves out the background. I have tried several resolution settings in the PDF dialog window, used spot plus CMYK colours and flattened before saving to PDF. Never had this problem with previous version of Illustrator/Acrobat, I have also posted this in the Acrobat Forum as I am unsure which program is the offender.

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correct answers 1 Correct Answer

Most Valuable Participant , Sep 11, 2009 Sep 11, 2009
salochin,Have you considered reinstalling Acrobat?

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Advisor ,
Sep 11, 2009 Sep 11, 2009

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I can see it in Acrobat 8.1.6 and in Acrobat 9.1.3

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Most Valuable Participant ,
Sep 11, 2009 Sep 11, 2009

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salochin,

Have you considered reinstalling Acrobat?

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LEGEND ,
Sep 11, 2009 Sep 11, 2009

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here does not seem to be anything wrong and I have yet to see a image

of this file as it is displayed on his screen with the missing

background.

and nor do I recall this being a problem before the update and I

cannot believe that there is no one here or anywhere ese hat has never

encountered this problem if it actually was an

issue.

he OP has to show us the problem in order for this to be believable!

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Explorer ,
Sep 14, 2009 Sep 14, 2009

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Jacob - Reinstalling Acrobat was the right thing to do, problem resolved, flooded background colour now shows.

Wade - I can assure you that this problem has been believable from my end, in fact its been a pain in the arse for me.

Thanks to every body who contributed.

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Most Valuable Participant ,
Sep 14, 2009 Sep 14, 2009

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For my part you are welcome, salochin.

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LEGEND ,
Sep 14, 2009 Sep 14, 2009

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Salochin48

there is still nothing wrong with the file and if that was not information that you found valuable I will keep it in mind in the future.

I found out that there are some users out here that I personally can never help you may be one of them. I'll keep it in mind.

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Explorer ,
Sep 14, 2009 Sep 14, 2009

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Wade - you were not helpful - just abrasive.

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LEGEND ,
Sep 14, 2009 Sep 14, 2009

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And now you've convinced me.

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Participant ,
Sep 24, 2009 Sep 24, 2009

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This is the solution:

Acrobat > Preferences > General > Accessibility...

...at the top: "Replace Document Colors" toggle off...

Worked for me anyway - the symptoms are the same.

I inadvertantly set it this way when trying to find a method by which I could change the background colour from the default grey; then, for one reason or another, forgotten what I'd done.

Hope this helps other people as daft as me.

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New Here ,
Jan 13, 2010 Jan 13, 2010

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Omigod! Thank you for the answer to this vexacious problem. I had done the same thing—tried to change the canvas color on PDF files. I don't even remember checking that box, but this has been giving me a headache for a couple of months. I broke up background colors into smaller rectangles as a workaround. (Talk about daft!) I can't believe that all this time it was only how _I_ was seeing the PDFs. My clients would have seen them correctly. Thank you, thank you, thank you!

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New Here ,
Jul 23, 2014 Jul 23, 2014

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I was having the same problem..so glad I found this! Thank you!!!!

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New Here ,
Mar 11, 2018 Mar 11, 2018

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Thank you TommyTwoBrains.  This was the answer to my issue as well.

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New Here ,
May 20, 2020 May 20, 2020

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My Gooooood thank you!!!

I was so angry because I thought it was an illustrator problem, thanks a lot

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New Here ,
Jun 25, 2020 Jun 25, 2020

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Thanks for your help on this is was driving me up the wall. My file would open online correctly but would not open on my version with the backgrounds.  You are a life saver.

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