Constant crashes on new 2020 iMac

New Here ,
Oct 16, 2020

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Hello. Recently retired my 2015 macbook pro and am running illustrator on a new iMac (retina 5k, 27-inch, 2020) with g4 gb of ream, AMD Radeon Pro 5300 4gb graphic card. Illustrator constantly crashes, usually blames it on a issue with the graphics, and shuts down GPU performance. Does anybody have any help for this? I'm about to go back to my old laptop; it ridiculous that ai isn't stable on this machine. I've sent several crash reports in of course, no luck in response. I've attached the system info grab below in case its useful to anyone.

 

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1 Correct Answer

Adobe Employee , Oct 18, 2020
Srishti Bali Adobe Employee , Oct 18, 2020
Hi there,   Sorry to hear about this trouble. I checked the crash report submitted by you on October 1. Similar issue has been reported by a few other users as well on macOS with AMD Radeon Graphics card. Does it work fine when the GPU performance is turned off?    Please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39578656-random-crashing-24-0-3) and try installing  Illustrator Beta build with Metal support and let us know how it goes.   ...

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Adobe Employee ,
Oct 18, 2020

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Hi there,

 

Sorry to hear about this trouble. I checked the crash report submitted by you on October 1. Similar issue has been reported by a few other users as well on macOS with AMD Radeon Graphics card. Does it work fine when the GPU performance is turned off? 

 

Please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39578656-random-crashin... and try installing  Illustrator Beta build with Metal support and let us know how it goes.

 

Regards,

Srishti

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