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Could not read the file because an error has occurred

New Here ,
Nov 17, 2019

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My predecessor iMac died and I got a new one. Used time machine back-up to build new iMac. On some Adobe Illustrator files, I have saved on my desktop in the same folder, I get "Could not read the file because an error has occurred." As a workaround, I made a copy of the file and moved it to my desktop. I deleted the "ai" extension and was able to open the file in Illustrator and then save it as an AI file. It reopened fine after that.  Apple worked with me to rule out their system by trying everything from disk utility to permissions to copying a file to another drive--the problem followed after every diagnostic try. I have hundreds of files that are impacted. How do I solve this issue--I can't be the only one who has had this experience?

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Could not read the file because an error has occurred

New Here ,
Nov 17, 2019

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My predecessor iMac died and I got a new one. Used time machine back-up to build new iMac. On some Adobe Illustrator files, I have saved on my desktop in the same folder, I get "Could not read the file because an error has occurred." As a workaround, I made a copy of the file and moved it to my desktop. I deleted the "ai" extension and was able to open the file in Illustrator and then save it as an AI file. It reopened fine after that.  Apple worked with me to rule out their system by trying everything from disk utility to permissions to copying a file to another drive--the problem followed after every diagnostic try. I have hundreds of files that are impacted. How do I solve this issue--I can't be the only one who has had this experience?

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Nov 17, 2019 0
Adobe Community Professional ,
Nov 17, 2019

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When you have to recover files from a dead harddrive, then corruption is to be expected. 

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Nov 17, 2019 0
New Here ,
Nov 18, 2019

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I took the alleged corrupt file and uploaded it in a dropbox folder for another Illustrator user to try and open. They opened the file with no error. Your general explanation about "expecting corruption" doesn't really answer the how-to question I asked. Furthermore, the file doesn't seem corrupt at all and if this type of error happens a lot to people who recover/build new systems from known working back-ups then perhaps it has to do with some attribute related to the name or association with the former machine. Thank you for your reply.  

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Nov 18, 2019 0
Adobe Community Professional ,
Nov 18, 2019

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Did you install Illustrator on the new machine or did you also recover it from Time Machine?

If you didn't install it, then try that and when doing it, it might be a good idea to reset preferences (of course you might want to manually save some customized things from prefs in case you had that set up).

 

The thing is: recovering Illustrator files can fail.

Time Machine can fail. 

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Nov 18, 2019 1
New Here ,
Jun 11, 2020

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Mac : System Preferences > Security&Privacy > Privacy >Click unlock > Full Disk Access > Click + > Adobe illustrator

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Jun 11, 2020 0