Getting blue screen while launching Illustrator

New Here ,
Mar 30, 2021 Mar 30, 2021

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Im trying to use AI per 2 weeks, but when i open the app, apear a blue screen. I tryed everything, but AI does not work. What can i do?

 

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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Without any actual system information this isn't even getting close to going anywhere. And if you get a blue screen, then definitely there is soem crash info somewhere as well.

 

Mylenium

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Adobe Employee ,
May 01, 2021 May 01, 2021

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Hi there,

 

Sorry about this trouble. We have recently released an update for Illustrator 2021 (v 25.2.3) which contains some stability fixes. If you are not already on v25.2.3, then we recommend you to update to latest version.

 

If it still shows the same behavior, please try the suggestions shared on this page ( https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html ) and share your observations with us.

 

Regards,

Srishti

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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You mention a blue screen and that indicates that you are using the Windows OS platform.

 

In my experience it is almost always a defective hardware component that causes blue screens. It is very seldom that some software such as Illustrator is the culprit.

 

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