Illustrator 2019 Document / Artboard Scale Issues [bug?]

Hi there,

i have still the same artboard resolution issues on my MacBook Pro even after the installation ( Mac Build (1.8GB ) ) Is the Mac SDK (28MB) file obligatory?. The issue only appears on Illustrator and not on PS or Animate.
My setup is:

MacBook Pro + LG HDR 4K Monitor. Both connected.

Dont know what i am doin wrong. I have just download the file and started them but with no difference to Illustrator 2019.

Hi All,

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1

Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.

Regards,

Srishti

Just an update. In the beta version, "Display actual size at 100% zoom" does nothing for the oversized artboard whatsoever. To get it to display at the correct size both that option (and) pixel preview needs to be turned on, however this then reduces the performance drastically (for example, holding space while dragging to pan the document around stutters the process to around 4-5fps). Even moving items around on the artboard is very slow, and that's with an empty canvas... with a lot of content I would imagine this to be impossible. I understand this is pre-release software but it's a step in the right direction.

Jack

Just to make you aware, I spoke to the technicians at Adobe again yesterday. They have forwarded this to their development team to be investigated, and was told that there will be a new patch coming soon that [may] fix the problem.

I also found out that there are similar issues with InDesign, however Photoshop seems to be fine.

It's still being worked on, hold tight!

Same issue here. I've had to resort to downgrading to CC 2018 for now.

Yeah, I have just gotten off the phone to Adobe technical support about this.

My monitor runs at 7680x4320, with Windows 10 set to 100% scaling. Illustrator is set to 100% also (with the UI slider dragged to the far left). The UI appears to look correct, however the artboard is completely wrong.

It seems that any resolution that is higher than 1080 gives an incorrect artboard size. Creating an artboard of 3840x2160 should give a white space that takes up exactly one quarter of my screen. It doesn't. It creates a document that when set to "Fit artboard in window" fills the entire screen, displaying it as around 49% zoom. When setting the view to actual size, it's like I'm looking at a document that's nearly 15,000 pixels wide. The technician has agreed to pass this on to an engineering team to look at, but in the mean time I will have to stay with the 2018 version. Using Illustrator at actual size is very important especially considering my document sheets are exact. Not also to mention the pixilation that may occur when using rasterised images. Uugh.

The 100% is based on your computer's screen resolution. The Pixel Preview is now based on web screen resolution which is 72 ppi. (Before it would just align it to the pixel.)

CC 2018 is based on a screen size of 1024x640. If you screen is that resolution then if you measured it with a ruler it would be the correct size in both pixel preview and without at 100%.

CC 2019 is based on screen size of 1680x1050.  If your screen resolution is set up at 1680x1050 then should look correctly without pixel preview. Pixel Preview is using the pixels of the smaller resolution of 72 ppi so your rectangle should actually be smaller then the real size.

In my case my default screen resolution is 2880x1800 (220 ppi) which makes the image too big in size without pixel preview turned on and too small when it is on. I recommend just keeping pixel preview on if you are trying to see it as screen resolution and make it 1024x640. Then your pixel preview will be the actual physical size. In computer's your size it really based on how many pixels you have in an inch.

Hope that helps