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I updated to the last version of Illustrator and it was running okay since it was live, however the last two days I faced this problem when I try to open the software, the opening window opens then the program shutdown.. The first time it did that, a converstation window appeared (the window that tells to send a crash report) I thought my laptop was the reason I did launch it again,no clue.
I tried to downgrade it to the previous version, and I faced the same problem.
I have Assus Laptop with I5 processor Fourth generation - INtel graphic CARD + Nividia GEFORCE 820 and i tried to update all the drivers but I still face the face problem.
Ps: I tried to open photoshop and it worked normally.
{Renamed by MOD}
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Hi. Please try restoring the preferences: Press and hold Alt+Control+Shift as you start Illustrator.
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Hi, thank you for you reply
After I reinstale the software again, and pressed Alt+Control+Shift while starting Illustrator, each time it shows the dialogue window that shows the option of sending an error report.
I really appreciate your help, thank you.
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Go to Control Panel\All Control Panel Items\Administrative Tools>Event Viewer.
Here Event Viewer (local) > Windows Logs>Application
In the central panel click Level to order them, and move to the top to find there errors with a red circle.
Check one that comes from Illustrator. (Open before Ai in order to emit an error at that time and find it here).
When you do, Double click to get into the details of the problem.
Please copy all the message text and include it in your message. Thanks.
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Thank you for replying, I did what you told me and this is the error message:
Log Name: Application
Source: Application Error
Date: 23/06/2020 16:33:21
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-3CS1DTM
Description:
Faulting application name: Illustrator.exe, version: 24.2.0.490, time stamp: 0x5edda4fd
Faulting module name: AIToolBoxUI.aip, version: 24.0.128.0, time stamp: 0x5edda544
Exception code: 0xc0000005
Fault offset: 0x000000000000a7f4
Faulting process ID: 0x2a74
Faulting application start time: 0x01d649735d9e2eec
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator 2020\Plug-ins\Illustrator UI\AIToolBoxUI.aip
Report ID: ddee578f-27f5-4eb8-bf8c-823ff9cdce60
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-23T15:33:21.227244900Z" />
<EventRecordID>30393</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-3CS1DTM</Computer>
<Security />
</System>
<EventData>
<Data>Illustrator.exe</Data>
<Data>24.2.0.490</Data>
<Data>5edda4fd</Data>
<Data>AIToolBoxUI.aip</Data>
<Data>24.0.128.0</Data>
<Data>5edda544</Data>
<Data>c0000005</Data>
<Data>000000000000a7f4</Data>
<Data>2a74</Data>
<Data>01d649735d9e2eec</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator 2020\Plug-ins\Illustrator UI\AIToolBoxUI.aip</Data>
<Data>ddee578f-27f5-4eb8-bf8c-823ff9cdce60</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
I copied and paste the message as it is.
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I am having the same exact issue. This started occuring on 8/5/2020 or 8/6/2020. I am using Adobe CC (Illustrator 2020 version 24.2.3) It is not the Adobe network endpoints as I am able to open Illustrator on several other systems while on (or off) of our network. It also occurs off network while I am working remotely from home. I have tried launching Illustrator after booting into Safe Mode and it still crashes. When I do happen to get the the "run diag" box, it finds NOTHING. I have uninstalled, reinstalled, uninstalled & downgraded and NOTHING but CRASHING. I have also set my default printer to the Microsoft Print to PDF printer. I tried resetting the preferences manualling as stated above (ALT + CTRL + SHIFT) and it crashes. Its very frustrating as I can not do my job!
I am running:
Windows 10 Enterprise
Version 19090
OS Build 18363.778
From my Event Viewer:
General
Faulting application name: Illustrator.exe, version: 24.2.3.521, time stamp: 0x5f22826a
Faulting module name: AIToolBoxUI.aip, version: 24.0.128.0, time stamp: 0x5f2282b5
Exception code: 0xc0000005
Fault offset: 0x000000000000a1c4
Faulting process id: 0x4478
Faulting application start time: 0x01d66f534d35fca7
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator 2020\Plug-ins\Illustrator UI\AIToolBoxUI.aip
Report Id: 1330c261-728a-4917-8658-6d9bbcac8329
Faulting package full name:
Faulting package-relative application ID:
Log Name: Application
Source: Application Error
Event ID: 1000
Level: Error
User: N/A
OpCode:
Logged: 8/10/2020 3:17:47 PM
Task Category: (100)
Keywords: Classic
Computer: hidden for privacy
Details
XML VIEW:
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Hi there,
Sorry to hear about your experience. I'd request updating Windows 10 & GPU to the latest version.
I'd request to login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html
Let us know how it goes.
Regards,
Ashutosh
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Hi there,
Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.
If that doesn't help, try steps shared in this help article and share your observations with us.
Regards,
Srishti