Sorry to hear about your experience. Would you mind sharing the version of the OS?
Please try resetting preferences of the app & see how it goes. You may follow the instructions below to do that:
**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
Let us know how it goes.
Neither of these worked I'm afraid!
Still no 'Blank Templates' to be found..
Here are my system specs:
I am having the same issue on a brand new Windows box, only a week old. I recently installed latest version of Adobe Illustrator and Windows is uptodate. No options for creating a simple blank new document. Only choices are downloading a template.
The workaround I found is to click the box "Use legacy new file" in general preferences.
This is only a temporary solution as it elminates access to the templates until you turn it off in preferences. Obviously something is broken somewhere or there is some other preference? Based on screen shots and tutorials there is suppose to be a row of blank choices at the top of the new document window that is missing.
Exactly the same issue here. Fresh computer, fresh install of CC and I can create an empty blank document in Illustrator.
If this is intentional by Adobe, then the really haven't thought it through.
Thank you! This worked for me too!