Illustrator 2021 "Create new " broken? No blank document presets.

Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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Anyone got a fix for this other than using the legacy interface? All document presets gone A4 etc, replaced with stock templates, same on all tabs?

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Community Beginner , Nov 11, 2020 Nov 11, 2020
Hey I managed to fix this by uninstalling AI on the CC app and telling it not to remember my settings then re-installing Hope this works for everyone else  @yovern 

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Adobe Employee ,
Oct 24, 2020 Oct 24, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS?

Please try resetting preferences of the app & see how it goes. You may follow the instructions below to do that:

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 25 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 25 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know how it goes.

 

Regards,

Ashutosh

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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Neither of these worked I'm afraid!
Still no 'Blank Templates' to be found..
Here are my system specs:

 

Screenshot 2020-10-24 at 15.43.29.png

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New Here ,
Nov 09, 2020 Nov 09, 2020

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I am having the same issue on a brand new Windows box, only a week old. I recently installed latest version of Adobe Illustrator and Windows is uptodate. No options for creating a simple blank new document. Only choices are downloading a template.

 

The workaround I found is to click the box "Use legacy new file" in general preferences.

This is only a temporary solution as it elminates access to the templates until you turn it off in preferences. Obviously something is broken somewhere or there is some other preference? Based on screen shots and tutorials there is suppose to be a row of blank choices at the top of the new document window that is missing.

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New Here ,
Nov 11, 2020 Nov 11, 2020

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Exactly the same issue here. Fresh computer, fresh install of CC and I can create an empty blank document in Illustrator.

If this is intentional by Adobe, then the really haven't thought it through. 

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Community Beginner ,
Nov 11, 2020 Nov 11, 2020

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Hey I managed to fix this by uninstalling AI on the CC app and telling it not to remember my settings then re-installing

 
Hope this works for everyone else 

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New Here ,
Nov 12, 2020 Nov 12, 2020

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Thank you! This worked for me too!

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New Here ,
Jun 04, 2021 Jun 04, 2021

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Thanks so much! now it's solved

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Community Beginner ,
Jan 20, 2021 Jan 20, 2021

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Thanks @betawaxx this worked great for me. Shame about all my settings though Adobe!!
Nice to See @Ashutosh_Mishra or Adobe rep followed up on this… I would have thought in 3 months they would have rolled out a fix for a what is clearly bug and one that could be easily resolved! 

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Explorer ,
May 21, 2021 May 21, 2021

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Has this seriously not been fixed yet? We have to delete all out illustrator settings just to CREATE A NEW BLACK DOCUMENT!

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Community Beginner ,
May 24, 2021 May 24, 2021

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Having the same problem here, and from the looks of it, it's an issue that still hasn't been fixed since October 2020, at least. I just started an online Illustrator course and am stumbling two minutes in because I have to mess around getting some blank templates back.

 

I downloaded Illustrator, Photoshop, and InDesign all at the same time (beginning of May), and did not have this problem with the other two programmes.

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Community Beginner ,
May 24, 2021 May 24, 2021

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EDIT: I was looking under 'Print' and there were no blanks, but but managed to find waht I wanted -- A4/letter -- under 'Art & Illustration' (?). Problem 'solved', but not intuitive. My first point of call would be 'Print' for things that I'd associate with printing --  espectially if you're a newbie like me -- but paper sizes doesn't exactly fit the 'Art & Illustration' category. Might want to take this organisation model back to your UX designers. 

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New Here ,
Jun 06, 2021 Jun 06, 2021

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Thank-you Victoria, your post helped save me some frustrating steps of uninstalling/reinstalling today.

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