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Illustrator 24.2 crashing on sleep mode on mac Catalina

New Here ,
Jul 01, 2020

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I finally replaced my Late 2010 Mac Desktop running Sierra with the new Mac Pro running Catalina. The main reason I upgraded was to use the 2020 versions in the Creative Suite, but Illustrator has been crashing since I installed it a couple of weeks ago. I was hoping the latest build (24.2) would solve the problem, but it's still happening. 

 

Basically, whenever the Mac sleeps, Illustrator has crashed when I wake it back up. Here's the error log: https://pastebin.com/GPrbUbud

 

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Illustrator 24.2 crashing on sleep mode on mac Catalina

New Here ,
Jul 01, 2020

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I finally replaced my Late 2010 Mac Desktop running Sierra with the new Mac Pro running Catalina. The main reason I upgraded was to use the 2020 versions in the Creative Suite, but Illustrator has been crashing since I installed it a couple of weeks ago. I was hoping the latest build (24.2) would solve the problem, but it's still happening. 

 

Basically, whenever the Mac sleeps, Illustrator has crashed when I wake it back up. Here's the error log: https://pastebin.com/GPrbUbud

 

{Renamed by MOD}

 

 

TOPICS
Bug, Performance

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82

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Jul 01, 2020 0
Adobe Community Professional ,
Jul 01, 2020

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Please don't post Crash reports in this forum. Put them on pastebin and then link to them. Thank you.

Do you have third party plugins installed?

A Wacom?

Font management?

Does it crash in certain situations?

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Jul 01, 2020 0
Adobe Employee ,
Jul 03, 2020

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Hi there,

 

Apologies for the inconvenience caused due to this issue. This has been reported by a few other users as well. We tried but unfortunately we are not able to reproduce this issue. I would request that if you could upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39578656-random-crashin...) and share the required information in comments. This way you'll keep getting all the updates related to this issue.  

 

Regards,

Srishti

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Jul 03, 2020 0
Adobe Community Professional ,
Jul 04, 2020

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Does your Mac have automatic GPU detection and can you turn that off in your system?

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Jul 04, 2020 0