• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Illustrator 24.2 crashing on sleep mode on mac Catalina

Explorer ,
Jul 01, 2020 Jul 01, 2020

Copy link to clipboard

Copied

I finally replaced my Late 2010 Mac Desktop running Sierra with the new Mac Pro running Catalina. The main reason I upgraded was to use the 2020 versions in the Creative Suite, but Illustrator has been crashing since I installed it a couple of weeks ago. I was hoping the latest build (24.2) would solve the problem, but it's still happening. 

 

Basically, whenever the Mac sleeps, Illustrator has crashed when I wake it back up. Here's the error log: https://pastebin.com/GPrbUbud

 

{Renamed by MOD}

 

 

TOPICS
Bug , Performance

Views

374

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jul 01, 2020 Jul 01, 2020

Copy link to clipboard

Copied

Please don't post Crash reports in this forum. Put them on pastebin and then link to them. Thank you.

Do you have third party plugins installed?

A Wacom?

Font management?

Does it crash in certain situations?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 03, 2020 Jul 03, 2020

Copy link to clipboard

Copied

Hi there,

 

Apologies for the inconvenience caused due to this issue. This has been reported by a few other users as well. We tried but unfortunately we are not able to reproduce this issue. I would request that if you could upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39578656-random-crashin...) and share the required information in comments. This way you'll keep getting all the updates related to this issue.  

 

Regards,

Srishti

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 04, 2020 Jul 04, 2020

Copy link to clipboard

Copied

LATEST

Does your Mac have automatic GPU detection and can you turn that off in your system?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines