Illustrator CC crashing

New Here ,
Oct 07, 2020

Copy link to clipboard

Copied

I just got a new hard drive put in my computer. Now illustrator keeps crashing. I try and open a document that worked fine 2 days ago, but now it takes forever to open, some fonts aren't recognised (different ones each time) and before I can do anything it crashes. I have reinstalled it and it still doesn't work. 

TOPICS
Bug, How to, Performance

Views

48

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Oct 08, 2020

Copy link to clipboard

Copied

Did you re-install the application or did you migrate them?

Possibly you need to re-install.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 08, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about this. Would you mind sharing the version of the OS & Illustrator?
I agree with Monika. Please use Creative Cloud Cleaner Tool to remove the existing installation of the app and reinstall once done.

Let us know how it goes.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more