illustrator plante quand on ouvre un fichier

[b�rard hunotc33300793]

Bonjour je suis étudiante en graphisme, j'ai aujourd'hui utilisé Illustrator cc 2018 tout allait bien, comme à mon habitude j'ai voulu poursuivre mon travail à la maison, mais maintenant je ne peux plus ouvrir ni créer de document illustrator, pourtant l'application se lance normalement et plutôt rapidement mais dès que je créé un nouveau document le logiciel arrête de fonctionner et gèle. Si quelqu'un à une idée de comment régler le problème se serait vraiment apprécié!

[Bill Silbert]

Are you on the same operating system and version of Illustrator both at work and at home? What operating system are you using in each place? Can you give more details and possibly show any screen shots that show any warning message you might be getting?

[b�rard hunotc33300793]

iT's on the same computer(I have a laptop) and it's the same version, the problem is that he have no warning message... illustrator just shotdown, my computer is an Aspire 5 on windows 10

[Bill Silbert]

When you are at work are you connected to a network? Does it require a login to that network for you to work?

[b�rard hunotc33300793]

no, i'm just on a desk without any connexion..

[Bill Silbert · Accepted solution]

In order to eliminate any variables you should wait until going back to work and see if you can once again open new documents. That way the possibility that the problem has nothing to do with where you are working but is something that has happened to either your system or your Illustrator. If you don't want to wait then one suggestion would be to uninstall and reinstall Illustrator in the following manner:

In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (Illustrator) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems . Then reinstall the program through the Desktop app. Before you reinstall, make sure you trash all preference files to make sure that your install is completely clean. Then launch Illustrator and see if the problem persists.

[b�rard hunotc33300793]

I will try to uninstall it today, if it' sur not work I will see tomorow to work! I will come back with the result, thank you so much for tour Time !

[b�rard hunotc33300793]

I have uninstall and now it work ! Thanks you so much!!!

[Bill Silbert]

Happy to help.

[b�rard hunotc33300793]

hello, you had help me for my problem with illustrator I had think that the problem was solve but no, I ask to my teacher, and when i connect my pc to the other screen it's connect to the school server, and when it's connect to the server illustrator is ok but when i'm not connected it's not work, it's strange because a week before i can work on illustrator to my home. today photoshop and indesign word without the server but illustrator not... I'm really confuse so i come ask for your help if you have time for that..

I'm sorry i send it by private message so i repose it hère it's better hahha

[Monika Gause]

Do you have a printer?

If not can you set up a PDF printer? Does it work then?

[b�rard hunotc33300793]

I have 8 printer at school at school but none at home, how can i install a pdf printer?

[Monika Gause]

How to Add or Reinstall the Microsoft PDF Printer - Microsoft Community

[b�rard hunotc33300793]

I Will try it ! Thanks you!

[b�rard hunotc33300793]

I install the pdf printer but it's changes nothing..

[Monika Gause]

So your question is about InDesign? Not Illustrator?

Did you install the latest updates for both?

[b�rard hunotc33300793]

I use the cloud cleaner but nothing changed, the technician at school said to me that I must not install the new update 2019, because it's bug, so the illustrator cc 2019 open but i can't open or create any document , and the previous version just bug and don't open because stop to the step «module externe»  and now my indesign stop before opening (not the last version because the technician said I must uninstall all 2019 product)

Illustrator 2019 (when I try to create a document)

InDesign 1999-2017