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Illustrator Quitting in the Background on macOS

Explorer ,
Jul 27, 2020

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Latest versions of MacOS, Illustrator 

Just sitting idle in the background 

Poof. Quits 

Any ideas?

Thanx

 

{Renamed by MOD}

Hi there,

 

We're so sorry to hear that you're having trouble. Could you please share the details asked by Monika.

 

You may also try resetting preferences by following these steps and let us know how it goes:

 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

Regards,

Srishti

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Illustrator Quitting in the Background on macOS

Explorer ,
Jul 27, 2020

Copy link to clipboard

Copied

Latest versions of MacOS, Illustrator 

Just sitting idle in the background 

Poof. Quits 

Any ideas?

Thanx

 

{Renamed by MOD}

Hi there,

 

We're so sorry to hear that you're having trouble. Could you please share the details asked by Monika.

 

You may also try resetting preferences by following these steps and let us know how it goes:

 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

Regards,

Srishti

TOPICS
Performance

Views

53

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 27, 2020 0
Adobe Community Professional ,
Jul 28, 2020

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Which versions exactly?

Which hardware?

Which other software is running in the foreground?

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Jul 28, 2020 0
Adobe Employee ,
Aug 02, 2020

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Hi there,

 

We're so sorry to hear that you're having trouble. Could you please share the details asked by Monika.

 

You may also try resetting preferences by following these steps and let us know how it goes:

 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

Regards,

Srishti

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Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Aug 02, 2020 0