Illustrator Quitting in the Background on macOS

Explorer ,
Jul 27, 2020 Jul 27, 2020

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Latest versions of MacOS, Illustrator 

Just sitting idle in the background 

Poof. Quits 

Any ideas?

Thanx

 

{Renamed by MOD}

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correct answers 1 Correct Answer

Adobe Employee , Aug 02, 2020 Aug 02, 2020
Hi there, We're so sorry to hear that you're having trouble. Could you please share the details asked by Monika. You may also try resetting preferences by following these steps and let us know how it goes: Close all Adobe applications. Go to locations ~/Library/Caches ~/Library/Application Support/Adobe ~/Library/Preferences Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator ...

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Adobe Community Professional ,
Jul 28, 2020 Jul 28, 2020

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Which versions exactly?

Which hardware?

Which other software is running in the foreground?

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Adobe Employee ,
Aug 02, 2020 Aug 02, 2020

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Hi there,

 

We're so sorry to hear that you're having trouble. Could you please share the details asked by Monika.

 

You may also try resetting preferences by following these steps and let us know how it goes:

 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

Regards,

Srishti

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