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Incorrect billing info

New Here ,
Jun 19, 2020

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Hello, 

Hello!

 

I am unable to subscrube for Adobe's products because my payment is not being accepted by Adobe.

 

There is only one method to pay in my country (Indonesia) and it is through credit or debit card.

I tried more than 10 times now, using different cards with even different Banks but every time I get the same error:

 

"Incorrect billing info

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call +65 3157 2191

 

I would very much like to buy a subscription for Illustrator, so please someone help me!

 

 

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

TOPICS
Activation billing and install

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Incorrect billing info

New Here ,
Jun 19, 2020

Copy link to clipboard

Copied

Hello, 

Hello!

 

I am unable to subscrube for Adobe's products because my payment is not being accepted by Adobe.

 

There is only one method to pay in my country (Indonesia) and it is through credit or debit card.

I tried more than 10 times now, using different cards with even different Banks but every time I get the same error:

 

"Incorrect billing info

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call +65 3157 2191

 

I would very much like to buy a subscription for Illustrator, so please someone help me!

 

 

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

TOPICS
Activation billing and install

Views

86

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 19, 2020 0
Adobe Community Professional ,
Jun 19, 2020

Copy link to clipboard

Copied

Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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