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Lenteur et Plantage

Community Beginner ,
Jul 10, 2020

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Bonjour à vous, 

 

Je rencontre des difficultés avec Illustrator (version 24.2), il m'est impossible d'exploiter certain de mes fichiers. Ca râme ou ca plante sans cesse...

 

Je met en pièce jointe un fichier en exemple. (7.5 Mo)

(En ce qui me concerne,c'est presque impossible de bosser sur ce fichier)

 

Si quelq'un a une idée du problème... Problème PC ou  Illustrator bugé ?

Merci d'avance, Julien

 

PS : Voici ma configuration : (Achat Mai 2020)

 

  • Windows 10 Professionnel 64 bits
  • Intel Core i9-9900 (3.1 GHz / 5.0 GHz)
  • G.Skill Aegis 32 Go (2 x 16 Go) DDR4 3000 MHz CL16
  • Fractal Design Define 7 Solid Noir
  • NZXT Kraken X73
  • Seasonic FOCUS PX 750 Platinum
  • PNY Quadro RTX 4000
  • ASUS ROG STRIX Z390-E GAMING
  • Seagate BarraCuda 4 To (ST4000DM004)
  • Sandisk Extreme Pro M.2 PCIe NVMe 2 To

 

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Is there more than one graphic card? In that case Illustrator might have issues when you have some automatic GPU detection turned on in your system.

Unfortunately Illustrator has its very own defintion of a perfect machine.

You might want to contact Customer Care. They can log tino your system and try to figure this out: https://helpx.adobe.com/contact.html

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Lenteur et Plantage

Community Beginner ,
Jul 10, 2020

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Bonjour à vous, 

 

Je rencontre des difficultés avec Illustrator (version 24.2), il m'est impossible d'exploiter certain de mes fichiers. Ca râme ou ca plante sans cesse...

 

Je met en pièce jointe un fichier en exemple. (7.5 Mo)

(En ce qui me concerne,c'est presque impossible de bosser sur ce fichier)

 

Si quelq'un a une idée du problème... Problème PC ou  Illustrator bugé ?

Merci d'avance, Julien

 

PS : Voici ma configuration : (Achat Mai 2020)

 

  • Windows 10 Professionnel 64 bits
  • Intel Core i9-9900 (3.1 GHz / 5.0 GHz)
  • G.Skill Aegis 32 Go (2 x 16 Go) DDR4 3000 MHz CL16
  • Fractal Design Define 7 Solid Noir
  • NZXT Kraken X73
  • Seasonic FOCUS PX 750 Platinum
  • PNY Quadro RTX 4000
  • ASUS ROG STRIX Z390-E GAMING
  • Seagate BarraCuda 4 To (ST4000DM004)
  • Sandisk Extreme Pro M.2 PCIe NVMe 2 To

 

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Is there more than one graphic card? In that case Illustrator might have issues when you have some automatic GPU detection turned on in your system.

Unfortunately Illustrator has its very own defintion of a perfect machine.

You might want to contact Customer Care. They can log tino your system and try to figure this out: https://helpx.adobe.com/contact.html

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Performance

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53

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Adobe Community Professional ,
Jul 10, 2020

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Did you check if that hradware is compatible with Illustrator?

Especially the graphic cards. Are they on the list? https://helpx.adobe.com/illustrator/system-requirements.html

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Community Beginner ,
Jul 10, 2020

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Hi Monika !

Yes : NVIDIA Quadro RTX 4000 ! And perfect Machine. I dont understand....

Thank you, 

J.

 

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Adobe Community Professional ,
Jul 10, 2020

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Is there more than one graphic card? In that case Illustrator might have issues when you have some automatic GPU detection turned on in your system.

Unfortunately Illustrator has its very own defintion of a perfect machine.

You might want to contact Customer Care. They can log tino your system and try to figure this out: https://helpx.adobe.com/contact.html

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Community Beginner ,
Jul 10, 2020

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J'ai eu adobe au téléphone, la configuration est parfaite.

Nous avons réinstallé illustrator. ainsi que les fichiers...

Il semble que cela vienne d'un problème de la carte graphique. A suivre.

Lorsque je débranche la carte carte graphique et me branche sur la carte mère, tout fonctionne.

A suivre, merci

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