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My cloud files got lost

New Here ,
Aug 18, 2020

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I had private subscription on my company mail. I was paying with my personal card and finally the IT department bought subscription on the same mail address. Even though it was attached to the same mail address, all my creative cloud files are gone. I need help on this asap. Its literally 8 months of work. 

Most Valuable Participant
Correct answer by Jacob_Bugge | Most Valuable Participant

Dilana,

 

I am afraid you will have to ask Adobe, through a chat,
https://helpx.adobe.com/support.html

 

or through Adobe phone Support, see the different workday hours depending on country),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

 

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Sync and storage

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My cloud files got lost

New Here ,
Aug 18, 2020

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Copied

I had private subscription on my company mail. I was paying with my personal card and finally the IT department bought subscription on the same mail address. Even though it was attached to the same mail address, all my creative cloud files are gone. I need help on this asap. Its literally 8 months of work. 

Most Valuable Participant
Correct answer by Jacob_Bugge | Most Valuable Participant

Dilana,

 

I am afraid you will have to ask Adobe, through a chat,
https://helpx.adobe.com/support.html

 

or through Adobe phone Support, see the different workday hours depending on country),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

 

Topics

Sync and storage

Views

27

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Aug 18, 2020

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Dilana,

 

I am afraid you will have to ask Adobe, through a chat,
https://helpx.adobe.com/support.html

 

or through Adobe phone Support, see the different workday hours depending on country),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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