My cloud files got lost

New Here ,
Aug 18, 2020

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I had private subscription on my company mail. I was paying with my personal card and finally the IT department bought subscription on the same mail address. Even though it was attached to the same mail address, all my creative cloud files are gone. I need help on this asap. Its literally 8 months of work. 

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Sync and storage

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1 Correct Answer

Most Valuable Participant , Aug 18, 2020
Jacob Bugge Most Valuable Participant , Aug 18, 2020
Dilana,   I am afraid you will have to ask Adobe, through a chat,https://helpx.adobe.com/support.html   or through Adobe phone Support, see the different workday hours depending on country),http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html  

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Most Valuable Participant ,
Aug 18, 2020

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Dilana,

 

I am afraid you will have to ask Adobe, through a chat,
https://helpx.adobe.com/support.html

 

or through Adobe phone Support, see the different workday hours depending on country),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

 

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