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PHOTO/ IMAGES doesnt shown when i place them

New Here ,
Nov 05, 2020

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Dear community please help me!!!!

I have problem when i try to place/ open photos/images to a new project on illustrator.. its happened to me before when i have the trial app in my pc... i search in google to solve this problem and a website show me which settings to change in my pc... i change the settings and it works, when the trial finished i reset my settings and now i can't find that link..

is someone knows which settings exactly do i need to change??

****the photo its not from photoshop, its JPG.. but in photoshop its works****

thank you very much!!

TOPICS
Activation billing and install, Bug, Draw and design, How to, Import and export, Performance

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PHOTO/ IMAGES doesnt shown when i place them

New Here ,
Nov 05, 2020

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Dear community please help me!!!!

I have problem when i try to place/ open photos/images to a new project on illustrator.. its happened to me before when i have the trial app in my pc... i search in google to solve this problem and a website show me which settings to change in my pc... i change the settings and it works, when the trial finished i reset my settings and now i can't find that link..

is someone knows which settings exactly do i need to change??

****the photo its not from photoshop, its JPG.. but in photoshop its works****

thank you very much!!

TOPICS
Activation billing and install, Bug, Draw and design, How to, Import and export, Performance

Views

74

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Nov 05, 2020 0
Adobe Community Professional ,
Nov 05, 2020

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Exactly what happens step by step?

And please show a screenshot.

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Nov 05, 2020 0
New Here ,
Nov 06, 2020

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Hey, thank you for the respond..

So i opened the Illustrator app in my pc (windows on Dell), as you see its a normal workplace on A4 project.

‏‏לכידה.JPG not working.JPG

 

i chosen on "File">"place"> chosen the picture i want (i tried any picture and its do the same thing)

not working 1.JPG

 

i tried 3 actions (double click / place / and with the button picked the picture on the project) 

the third action shows me A circle with a slash in the middle like error or something...

 

***its improtant to say that i tried also put a picture with "file"> "open" and its do the same thing....

 

 

 

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Nov 06, 2020 0
Adobe Community Professional ,
Nov 06, 2020

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Is the image listed in the Links panel?

Does Illustrator have permission to access files on your computer?

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Nov 06, 2020 0
New Here ,
Nov 09, 2020

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HEY monika, i tried to understand with my students friends and with my teacher about what you said...

how can i check if i have permission to access files on my computer?

 

and what its means that this image is / isn't in the links panel?

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Nov 09, 2020 0
New Here ,
Nov 10, 2020

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I think i have permision because i bought it 2 weeks ago.. its happened to me when i post it 5 days ago..

i edited it also in photoshop..

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Nov 10, 2020 0
New Here ,
Nov 10, 2020

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Same problem as AlonSE82  , until now 3 weeks without solution!

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Nov 10, 2020 1
New Here ,
Nov 12, 2020

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 Please is there anyone who understands and can help me? I see that the problem is not just mine

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 12, 2020

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Please contact Customer Care.

They can login to your system to check things out.

 

https://helpx.adobe.com/contact.html

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Nov 12, 2020 0
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