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Problems opening documents it's really open but it is hidden

Community Beginner ,
May 20, 2020

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Sometime opening and existing documet, the name of it is showed in the main bar and also I can see it on the navigator thumbnail preview in the contol pannel, but really it does't appear and I cannot work on it. The only way to solve it is close the program and start it again. The second time the document will be showed as normal. This issue is random and is not linked to version of the progam (Illustator or photoshop). I also reset twice the preferences in Illustrator but no solution. I can work for hours with 4 o 5 document open in the same time and "puf" the 6th documet give the problem. I can only close every docume (that are hidden) and star again. When I close the diffent document the program ask me to save or not if i made some changes. I run on iMac 27" 5k 2017 Mojave  10.14.6 - Illustrator 2020 24.1.2 - Photoshop 20.0.7. I work on iCloud file.

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Problems opening documents it's really open but it is hidden

Community Beginner ,
May 20, 2020

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Sometime opening and existing documet, the name of it is showed in the main bar and also I can see it on the navigator thumbnail preview in the contol pannel, but really it does't appear and I cannot work on it. The only way to solve it is close the program and start it again. The second time the document will be showed as normal. This issue is random and is not linked to version of the progam (Illustator or photoshop). I also reset twice the preferences in Illustrator but no solution. I can work for hours with 4 o 5 document open in the same time and "puf" the 6th documet give the problem. I can only close every docume (that are hidden) and star again. When I close the diffent document the program ask me to save or not if i made some changes. I run on iMac 27" 5k 2017 Mojave  10.14.6 - Illustrator 2020 24.1.2 - Photoshop 20.0.7. I work on iCloud file.

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May 20, 2020 0
Community Beginner ,
May 21, 2020

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I notice that the problem is connected to "application panel" under View , could you suggest me any solution?

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May 21, 2020 0
Adobe Employee ,
May 21, 2020

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Hi there,

 

Sorry to hear about the trouble you are facing with Illustrator. If I get it correctly, you are unable to switch files by clicking on Tabs in Illustrator? No matter what tab you've selected, you can only see one file.

switching tabs Ai.png

 

If yes, then I would request if you could share the SPX (System Info) file from you system.

  • Click on Apple Icon > About this Mac > System Report.
  • This will launch the System Profiler.
  • Then Click File > Save > Save in Creative Cloud Files.
  • Then open www.assets.adobe.com
  • Click on three dots next to spx file > Share > Copy Link and share it with us.
    How to collect spx file.png

 

Regards,

Srishti

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May 21, 2020 0
Community Beginner ,
May 25, 2020

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Hi Srishti

Sorry but the link www.assets.adobe.com doesn't work

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May 25, 2020 0
Community Beginner ,
May 25, 2020

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May 25, 2020 0
Adobe Employee ,
May 26, 2020

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Thanks for sharing the file. I have sent you a DM, please check. 

 

Regards!

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May 26, 2020 0
Adobe Community Professional ,
May 22, 2020

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May 22, 2020 0
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