"New from Template" shortcut doesn't work

Community Beginner ,
May 12, 2021 May 12, 2021

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Using Shift + Command + N to open a new file from template fails when there isn't a file already open. 

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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Works for me with no file open on Mac Catalina.  AI 25.2.3

Please try File >> New From Template instead to see if the key command is the issue?

Screen Shot 2021-05-12 at 9.55.38 PM.png

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Community Beginner ,
May 18, 2021 May 18, 2021

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Thanks, 

Sorry I should have specified my setup. Mac Big Sur, AI 25.2.3. 

Yes, I have to go to file > new from template, but i'd like to use the shortcut, shift + command + N. 
When I do not have a file open the shortcut does not function. If I already have a file open, the shortcut works fine. 

 

Thanks!

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