Highlighted

Stuck on brush tool

New Here ,
Aug 03, 2020

Copy link to clipboard

Copied

For the past couple of days Illustrator has been stuck on the brush tool and I can't switch to any other tool no matter what I've tried—restarting the computer, restarting Illustrator, resetting preferences, updating application, turning on/off caps lock, disabling the Wacom tablet, etc. Has anyone had any experience with this and how did you resolve it?  

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

If this is happening while not working remotely then please have Customer Care take a look at it. They can log into your system to check things out.

https://helpx.adobe.com/contact.html

Topics

Bug, Tools

Views

55

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Stuck on brush tool

New Here ,
Aug 03, 2020

Copy link to clipboard

Copied

For the past couple of days Illustrator has been stuck on the brush tool and I can't switch to any other tool no matter what I've tried—restarting the computer, restarting Illustrator, resetting preferences, updating application, turning on/off caps lock, disabling the Wacom tablet, etc. Has anyone had any experience with this and how did you resolve it?  

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

If this is happening while not working remotely then please have Customer Care take a look at it. They can log into your system to check things out.

https://helpx.adobe.com/contact.html

Topics

Bug, Tools

Views

56

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 03, 2020 0
Adobe Community Professional ,
Aug 03, 2020

Copy link to clipboard

Copied

Which version and system is it?

Does it work when you completely uninstall the Wacom?

Does it already launch with the brush tool selected?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 03, 2020 0
New Here ,
Aug 03, 2020

Copy link to clipboard

Copied

I'm running 24.2.3 (64-bit)

OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 16158 MB

 

The LogiOptions plug-in is also running. I'm working remotely so I am basically running my work computer from home through Citrix. It does launch with the brush tool selected.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 03, 2020 0
Adobe Community Professional ,
Aug 03, 2020

Copy link to clipboard

Copied

So Illustrator is not installed on your home machine?

This is not covered by the license and Illustrator is not made for remote work.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 03, 2020 0
New Here ,
Aug 03, 2020

Copy link to clipboard

Copied

I do have Illustrator installed on my home machine. 

 

I was working the office last week and was having the same problem. I will be in the office tomorrow and know that this will continue to happen..

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 03, 2020 0
Adobe Community Professional ,
Aug 04, 2020

Copy link to clipboard

Copied

If this is happening while not working remotely then please have Customer Care take a look at it. They can log into your system to check things out.

https://helpx.adobe.com/contact.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 04, 2020 0