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System locks up while working on Adobe applications.

Community Beginner ,
May 22, 2020

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If I have any web browser open on 2nd screen, when I'm working in Illustrator, InDesign, Photoshop or Acrobat, I will randomly get a Not Responding error message and the computer locks up. Resulting in the need to reboot. Any ideas why?

 

{Renamed by MOD}

My system has 16GB of Ram, 1T HD.

I believe I have found the problem...the Syncing was set on 100% on both download and upload. When I changed it to 25%, Everything got a lot faster and so far Illustrator has not stopped mid-stream.

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System locks up while working on Adobe applications.

Community Beginner ,
May 22, 2020

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If I have any web browser open on 2nd screen, when I'm working in Illustrator, InDesign, Photoshop or Acrobat, I will randomly get a Not Responding error message and the computer locks up. Resulting in the need to reboot. Any ideas why?

 

{Renamed by MOD}

My system has 16GB of Ram, 1T HD.

I believe I have found the problem...the Syncing was set on 100% on both download and upload. When I changed it to 25%, Everything got a lot faster and so far Illustrator has not stopped mid-stream.

Topics

Performance

Views

286

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Adobe Employee ,
May 22, 2020

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Hi Dennis,

 

Sorry to hear about the trouble you are facing. There could be multiple reason why this would happen. It could be related to the hardware of the machine as well. Before we start any troubleshooting, please make sure that the system meets all the minimum requirements (https://helpx.adobe.com/in/illustrator/system-requirements.html).

 

If everything looks fine, please share a few more details like:

  • OS and version of applications.
  • Does it help if you close the browser?
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

We’re here to help, just need more info.

 

Regards,

Srishti

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Community Beginner ,
May 26, 2020

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My system has 16GB of Ram, 1T HD.

I believe I have found the problem...the Syncing was set on 100% on both download and upload. When I changed it to 25%, Everything got a lot faster and so far Illustrator has not stopped mid-stream.

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Adobe Employee ,
May 26, 2020

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Glad to hear that, Dennis! Feel free to reach out if you run into any other questions or issues in the future. Thanks!   

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Adobe Employee ,
May 26, 2020

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We have been waiting for your response to this query. Please update the discussion if the issue is resolved or if you have any further query.

Thanks!

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