Thumbnails in Cloud Documents have a lot of extra white space

New Here ,
Dec 16, 2020 Dec 16, 2020

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Hello - when I'm looking at all my cloud document files - many of the thumbnails have a lot of unsed extra white space in them. What can I do about that? I want to the thumbnail to be just the image of the artwork, and not a bunch of empty white space.

BCAA95EA-7F3B-46C7-9681-28A7C317C4A9_4_5005_c.jpeg

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How to, Sync and storage

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Adobe Employee , Dec 20, 2020 Dec 20, 2020
Hi there, Sorry to hear about this issue.  Please try following these steps one by one and let us know how it goes: Rename CEP folder from  MAC: /Library/Application Support/Adobe  to CEP.old Windows: C:\Program Files (x86)\Common Files\Adobe\CEP If that doesn't help, rename extensions folder from  MAC/Library/Application Support/Adobe/UXP to extensions.old Windows: C:\Program Files\Common Files\Adobe\UXP Let us know if this helps or if you have any further questions. Regards, Srisht...

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Adobe Employee ,
Dec 20, 2020 Dec 20, 2020

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Hi there,

 

Sorry to hear about this issue.  Please try following these steps one by one and let us know how it goes:

 

  • Rename CEP folder from 
    MAC: /Library/Application Support/Adobe  to CEP.old
    Windows: C:\Program Files (x86)\Common Files\Adobe\CEP
  • If that doesn't help, rename extensions folder from 
    MAC/Library/Application Support/Adobe/UXP to extensions.old
    Windows: C:\Program Files\Common Files\Adobe\UXP

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

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