I tried to start up Illustrator this morning to find that it kept crashing halfway through, i tried to open Adobe Creative Cloud to see if there was an update that might help, but the same tyhing happened with that, has any one got any ideas as to why this is happening/ Or what i can do to solve this please?
So sorry to hear about this issue. I understand this could be frustrating. Let us help you fix this. Would you mind sharing a few more details like:
OS and version of applications (Illustrator and CC desktop app).
Does other Adobe apps like Photoshop, InDesign, etc. open?
Do they give any crash reports? If yes, then please share crash logs by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.
Sorry to hear about the trouble you are facing with Illustrator. Could you please confirm if it is crashing on launch or on a specific action? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
Try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator.
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