Unable to launch Illustrator 2021 on macOS Mojave

New Here ,
Nov 03, 2020

Copy link to clipboard

Copied

Hi!

I am trying to launch Illustrator 25.0 on my Mac and it always crashes at launch.

Yesterday I ran some system updates.

My Operating System is 10.14.6 Mojave

 

I read that I shoul eliminate some fonts of my system, but i do not have them. Please let me know what to do since I need to launch it asap.

 

Thanks!

 

{Renamed by MOD}

TOPICS
Performance

Views

52

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Unable to launch Illustrator 2021 on macOS Mojave

New Here ,
Nov 03, 2020

Copy link to clipboard

Copied

Hi!

I am trying to launch Illustrator 25.0 on my Mac and it always crashes at launch.

Yesterday I ran some system updates.

My Operating System is 10.14.6 Mojave

 

I read that I shoul eliminate some fonts of my system, but i do not have them. Please let me know what to do since I need to launch it asap.

 

Thanks!

 

{Renamed by MOD}

TOPICS
Performance

Views

53

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 03, 2020 0
New Here ,
Nov 03, 2020

Copy link to clipboard

Copied

Yes, I have the same issue.  I also tried reinstalling 2020 and 2020 no longer launches as well.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 03, 2020 1
New Here ,
Nov 03, 2020

Copy link to clipboard

Copied

Thanks Todd. I had to uninstall it and install the previous version 😞

I'll let you know if I find any solution!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 03, 2020 0
Adobe Employee ,
Dec 30, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 30, 2020 0
Resources