Unable to open or create files in Illustrator 2020

[Pamela5CB0]

My illustrator won't open any of my files and when im trying to create a new file it shows up black and i already tried using the legacy file new interface and it ends up worse because it won't even open de new file window.

[Md. Sazzad Hossain]

Please read this: https://community.adobe.com/t5/illustrator/unable-to-create-new-document-in-illustrator-cc-2017/td-p...

Thanks

Abd Reader

[Pamela5CB0]

I already tried everything it says there and it still won't work 

[Srishti Bali · Accepted solution]

Hi there,

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes. 

Feel free to let us know if you still need assistance. We'd be happy to help.

Regards,

Srishti