White blank screen/artboard after creating a new file

Report · Feb 24, 2017

Using GeForce 820M. This is not the first time AI cc2017 on this laptop.

Components:

ACE 2016/09/08-01:11:24 79.577118 79.577118

Adobe Linguisitc Library 10.0.0

Adobe Owl 5.2.9

PDFL 2016/08/10-16:53:20 79.195992 79.195992

Adobe Product Improvement Program 7.4.1.60.45263

AdobePSL 79.1083762_15.1083660 79.1083762_15.1083660

Adobe Illustrator 1.0

Adobe XMP Core 2016/08/11-13:24:42 79.159768 79.159768

Adobe XMP Files 2016/08/11-13:24:42 79.159768 79.159768

Adobe XMP Script 2016/08/11-13:24:42 79.159768 79.159768

Adobe CAPS 10,0,0,6

AFL 2.0

AGM 2016/09/08-01:11:24 79.577118 79.577118

AgoraLib Library 1.0.0.0

AdobeHelp Dynamic Link Library 2.2.0.1

AIDE 2016/05/27-01:08:49 79.574279 79.574279

AIFM 1.0 23.68434

AIPort 1.0 23.68434

AIPreviewHandler 1.0 23.68434

AIPSL 1.0 23.68434

AMTLib (64 Bit) 10.0.0.47 BuildVersion: 10.0; BuildDate: Thu Sep 1 2016 5:16:17) 1.000000

ARE 2016/09/08-01:11:24 79.577118 79.577118

AXE8SharedExpat 2016/07/07-11:39:24 79.575450 79.575450

AXEDOMCore 2016/07/07-11:39:24 79.575450 79.575450

AXSLE 2016/07/07-11:39:24 79.575450 79.575450

BIB 2016/09/08-01:11:24 79.577118 79.577118

BIBUtils 2016/09/08-01:11:24 79.577118 79.577118

DVA Product 11.0.0

CoolType 2016/09/08-01:11:24 79.577118 79.577118

Microsoft® Windows® Operating System 6.3.9600.16384

DVA Product 11.0.0

DVA Product 7.0.6

DVA Product 11.0.0

ExtendScript 2014/12/03-09:00:00 80.1 80.1

FilterPort 1.1 79.577118

Microsoft® Windows® Operating System 10.0.15031.0

International Components for Unicode 2016/02/16-16:52:45 Build gtlib_8.0.21927

Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0120

JP2KLib 2016/05/26-01:08:58 79.262945 79.262945

Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.1

LogSession 7.4.1.60.45263

MPS 2016/08/23-01:07:22 79.576713 79.576713

PDFPort 2016/09/08-01:11:24 79.577118 79.577118

Adobe PDFSettings 1.04

Adobe Photoshop CC 2015.5 17.0.1

Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 7.0.0

Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 7.0.0.67

Adobe India Sangam Core Code 2016/08/12-01:08:59 79.264069 79.264069

Adobe India SangamML Import from Sangam 2016/08/12-01:08:59 79.264069 79.264069

ScCore 2014/12/03-09:00:00 80.1 80.1

Sprout by HP Platform 1.0.4.3241

SVGExport 6, 0, 0, 0 1.0

SVGRE 6, 0, 0, 0 1.0

Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0120

Teigha® for .dwg files 3.05.1.0

Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

Vulcan Application Control Library 5.3.0.16

Vulcan Message Library 5.3.0.16

WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960

ATE

OS: Windows

Version: 10.0

System Architecture: x64

Built-In Memory: 8075 MB

User Name: Michael Tai

Serial Number: 9163870701187204

Application Folder:

C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\

Primary Scratch Folder:

C:\Users\micha\AppData\Local\Temp\

Secondary Scratch Folder:

Plug-ins:

Live Menu Item

Adobe AI Application Plugin

Color Conversion

New Cache Plugin

AdobeLicenseManager

ZStringTable

Main Filters

Main File Formats

Adobe PGF File Format

AI File Format

Mesh Object

Control Groups

Composite Fonts

Place Gun Tool

AppAnnotators

Window Menu

Adobe Charts Plugin

Cloud link Plugin

AI Incremental Save File Format

File Format Place EPS

Debug Menu

SLO Text Tool

AI Tool Plugin

Pen Tool Plugin

Hello Experience Plugin

Document Window Plugin

Sweet Pea 2 Adapter Plugin

AdobeActionManager

Adobe Illustrator User Interface

FrameworkS

Art Converters v2

CurveFittingSuite

FlattenTransparency

FO Conversion Suite

Pathfinder Suite

Path Suite

PDF Suite

Rasterize 8

AdobeSlicingPlugin

AdobeActionPalette

BeautifulStrokes Suite

AdobeBrushMgr

Adobe Color Harmony Plugin

Control Panel Plugin

Adobe Deform Plugin

AdobeLayerPalette

AdobePaintStyle

Adobe Planar Edit Plugin

AdobeSwatch_

AdobeToolSelector

Adobe Variables Palette

AdobeDiffusionRaster

SvgFileFormat

Snapomatic

Adobe Geometry Suite

Flatten Suite

Shape Suite

ExpandS

SWFExport

Photoshop Plugin Adapter Unsharp Mask...

Photoshop Plugin Adapter Color Halftone...

Photoshop Plugin Adapter OpenEXR

Photoshop Plugin Adapter Paths to Illustrator...

Photoshop Plugin Adapter HSB/HSL

Photoshop Plugin Adapter IFF Format

Photoshop Plugin Adapter Targa

Photoshop Plugin Adapter PNG

Photoshop Plugin Adapter CompuServe GIF

Photoshop Plugin Adapter BMP

Photoshop Plugin Adapter Tiles...

Photoshop Plugin Adapter Displace...

Photoshop Plugin Adapter De-Interlace...

Photoshop Plugin Adapter Crop and Straighten Photos Filter

Photoshop Plugin Adapter Wave...

Photoshop Plugin Adapter Radial Blur...

Photoshop Plugin Adapter Mezzotint...

Photoshop Plugin Adapter ZigZag...

Photoshop Plugin Adapter Wind...

Photoshop Plugin Adapter Spherize...

Photoshop Plugin Adapter Smart Blur...

Photoshop Plugin Adapter Polar Coordinates...

Photoshop Plugin Adapter Twirl...

Photoshop Plugin Adapter Shear...

Photoshop Plugin Adapter Ripple...

Photoshop Plugin Adapter Lens Flare...

Photoshop Plugin Adapter Fibers...

Photoshop Plugin Adapter Extrude...

Photoshop Plugin Adapter Pinch...

Photoshop Plugin Adapter Pointillize...

Photoshop Plugin Adapter Crystallize...

Photoshop Plugin Adapter Pixar

Photoshop Plugin Adapter PCX

Photoshop Plugin Adapter NTSC Colors

Photoshop Plugin Adapter Legacy Gaussian Blur...

Photoshop Plugin Adapter Texturizer...

Photoshop Plugin Adapter Stained Glass...

Photoshop Plugin Adapter Patchwork...

Photoshop Plugin Adapter Mosaic Tiles...

Photoshop Plugin Adapter Grain...

Photoshop Plugin Adapter Craquelure...

Photoshop Plugin Adapter Glowing Edges...

Photoshop Plugin Adapter Water Paper...

Photoshop Plugin Adapter Torn Edges...

Photoshop Plugin Adapter Stamp...

Photoshop Plugin Adapter Reticulation...

Photoshop Plugin Adapter Plaster...

Photoshop Plugin Adapter Photocopy...

Photoshop Plugin Adapter Note Paper...

Photoshop Plugin Adapter Halftone Pattern...

Photoshop Plugin Adapter Graphic Pen...

Photoshop Plugin Adapter Cont^e Crayon...

Photoshop Plugin Adapter Chrome...

Photoshop Plugin Adapter Charcoal...

Photoshop Plugin Adapter Chalk && Charcoal...

Photoshop Plugin Adapter Bas Relief...

Photoshop Plugin Adapter Ocean Ripple...

Photoshop Plugin Adapter Glass...

Photoshop Plugin Adapter Diffuse Glow...

Photoshop Plugin Adapter Sumi-e...

Photoshop Plugin Adapter Sprayed Strokes...

Photoshop Plugin Adapter Spatter...

Photoshop Plugin Adapter Ink Outlines...

Photoshop Plugin Adapter Dark Strokes...

Photoshop Plugin Adapter Crosshatch...

Photoshop Plugin Adapter Angled Strokes...

Photoshop Plugin Adapter Accented Edges...

Photoshop Plugin Adapter Watercolor...

Photoshop Plugin Adapter Underpainting...

Photoshop Plugin Adapter Sponge...

Photoshop Plugin Adapter Smudge Stick...

Photoshop Plugin Adapter Rough Pastels...

Photoshop Plugin Adapter Poster Edges...

Photoshop Plugin Adapter Plastic Wrap...

Photoshop Plugin Adapter Palette Knife...

Photoshop Plugin Adapter Paint Daubs...

Photoshop Plugin Adapter Neon Glow...

Photoshop Plugin Adapter Fresco...

Photoshop Plugin Adapter Film Grain...

Photoshop Plugin Adapter Dry Brush...

Photoshop Plugin Adapter Cutout...

Photoshop Plugin Adapter Colored Pencil...

Photoshop Plugin Adapter Filter Gallery...

Twirl v2

SketchingTools

Simplify

Segment Tools

ShapeTool

ShaperUI

Advanced Select

Adobe Scatter Brush Tool

Adobe Symbolism

Magic Wand

Liquify

Lasso

Knife Tool

Reshape Tool

Adobe Flare Plugin

AdobeTextDropper

Adobe Eraser Tool

Adobe dBrush Brush Tool

Adobe Curvature Tool

Adobe Crop Tool

Adobe Calligraphic Brush Tool

BoundingBox

AdobeArtBrushTool

TypeCase

Smart Punctuation

TxtColumns

TextModel

TextFindFont

Spell Check Dictionary

Adobe PSD File Import

Adobe PSD File Export

PSLFilterAdapter

Photoshop Adapter

ZigZagUI

VectorizeUI

VariablesPaletteUI

TwirlToolUI

TransformUI

Touch Status Bar UI

TIFF File Format UI

TextExportUI

SvgFileFormatUI

Spell Check UI

SmartExportUI

AdobeSlicingUI

ShapeEffectUI

Shape Core UI

ScribbleUI

ScribbleFillUI

ScatterBrushToolUI

SangamFormatsUI

RoundUI

RoughenUI

RasterizeUI

PuckerAndBloatUI

PSLFilterAdapterUI

Adobe PSD File Import UI

Adobe PSD File Export UI

AIPreferenceUI

PlanetXUI

PerspectiveUI

PDF File Format UI

PathfinderUI

ParticleSystemUI

OnBoarding

OffsetPath UI Plugin

ObjectMosaicUI

MenuConfigurator

Adobe Live Shapes UI

LiveBlendsUI

LiquifyToolUI

JPEGFormatUI

IllustratorUI

Idea File Format UI

GlobAdjToolUI

FuzzyEffectUI

FlattenTransparencyUI

SWFExport UI

FlareUI

Find Replace UI

ExpandUI

DxfDwgUI

DropShadowUI

DistortUI

Design Library

DeformUI

Adobe dBrush Brush Tool UI

Adobe Curvature ToolUI

CSSExtractUI

AdobeBrushMgrUI

Asset ManagementUI

ArtOnPathBrushToolUI

AI Toolbox UI Plugin

AddArrowUI

TIFF File Format

TextExport

Save4Web

AISangamMapper

PNG File Format

PNGExport

MPSParser

MPSExport

MPSCommon

Mojikumi UI

JSONFormat

JPEG Plugin

JPEG2K Plugin

GIF89a Plugin

Adobe DXFDWG Format

ZigZag v2

TrimMark v2

TextWrap Dlg

ShapeEffects v2

Adobe Scribble Fill

Scribble v2

Saturate

Round v2

Roughen v2

Punk v2

AdobePathfinderPalette

Overprint

OffsetPath v2

AI Object Mosaic Plug-in

MaskHelper v2

Inverse

FuzzyEffect v2

Find

Expand

DropShadow

Distort v2

Colors

Cleanup

Adjust

AddArrowHeads v3

Add Anchor Points

Adobe Custom Workspace

Vulcan Service

Vectorize

AdobeTransparencyEditor

AdobeTransformObjects

Transform v2

Adobe Symbol Palette Plugin

SVG Filter Effect v2

Stroke Offset v2

GradientMeshPlugin

SmartExport

Shaper

Shape Core

Services

SeparationPreviewPlugin

Scripts Menu

ScriptingSupport

Print Plugin

Adobe Perspective Guides

Package

Adobe Nudge

AdobeNavigator

Adobe Live Shapes

Adobe Path Blends

AdobeLinkPalette

Kinsoku Dlg

KBSC Plugin

IdeaFileFormat

AdobeAlignObjects

Flattening Preview

FileClipboardPreference

Experimentation Plugin

DynamicCorners

DocInfo

CSSExtract

ContextMenuTouch

Character and Paragraph Styles

AI Bottlenecks Plugin

Asset Management

Adobe Art Style Plugin

AdobeArtboardPanel

AppBarControls

Alternate Glyph Palette

3D v2

PDF File Format

GPU Info:

Illustrator Version: 21.0.2

OpenGL Version: 4.5.0 NVIDIA 378.66

Extensions: GL_AMD_multi_draw_indirect GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_blend_equation_advanced GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NV_shader_thread_group GL_KHR_blend_equation_advanced GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

Number of Displays: 1

Number of Drivers: 2

Vendor: NVIDIA Corporation

Renderer: GeForce 820M/PCIe/SSE2

Active Display Name: \\.\DISPLAY1

PrimaryDisplayAdapterIndex: 0

Display Adapter[0] VendorID: 10de

Display Adapter[0] DeviceID: 1140

Display Adapter[0] SubSysId: 228a1043

Display Adapter[0] Revision: 161

Display Adapter[0] DedicatedVideoMemory: 2000

Display Adapter[0] DedicatedSystemMemory: 0

Display Adapter[0] SharedSystemMemory: 4037

Display Adapter[0] Attached Monitors: \\.\DISPLAY1

Display Adapter[0] PrimaryMonitor: 1

Display Adapter[1] VendorID: 8086

Display Adapter[1] DeviceID: a16

Display Adapter[1] SubSysId: 228a1043

Display Adapter[1] Revision: 11

Display Adapter[1] DedicatedVideoMemory: 112

Display Adapter[1] DedicatedSystemMemory: 0

Display Adapter[1] SharedSystemMemory: 2048

Display Adapter[1] Attached Monitors: None

Display Adapter[1] PrimaryMonitor: 0

Display Adapter[2] VendorID: 1414

Display Adapter[2] DeviceID: 8c

Display Adapter[2] SubSysId: 0

Display Adapter[2] Revision: 0

Display Adapter[2] DedicatedVideoMemory: 0

Display Adapter[2] DedicatedSystemMemory: 0

Display Adapter[2] SharedSystemMemory: 4037

Display Adapter[2] Attached Monitors: None

Display Adapter[2] PrimaryMonitor: 0

ActiveDriverIndex: 0

Driver[0] Name: NVIDIA GeForce 820M

Driver[0] Driver Version: 21.21.13.7866

Driver[0] Driver Date: 20170209000000.000000-000

Driver[0] Adapter RAM: 2048

Driver[0] PNP DeviceID: PCI\VEN_10DE&DEV_1140&SUBSYS_228A1043&REV_A1\4&3A7A1238&0&00E4

Driver[0] Installed Display Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2um

Driver[1] Name: Intel(R) HD Graphics Family

Driver[1] Driver Version: 20.19.15.4549

Driver[1] Driver Date: 20161110000000.000000-000

Driver[1] Adapter RAM: 1024

Driver[1] PNP DeviceID: PCI\VEN_8086&DEV_0A16&SUBSYS_228A1043&REV_0B\3&11583659&0&10

Driver[1] Installed Display Drivers: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32

DefaultEnableGPU: 1

MSAA Factor: 0

Report · Feb 25, 2017

And what are the artboard settings? Since the screen shows scrollbars, you simply must have made it very large to not fit on the screen.

Mylenium

Report · Feb 25, 2017

It is an A4 size artboard. It still shows a big white blank screen, no matter I zoom in or out. You can also see I tried to draw some shaped in the artboard.

Report · Feb 25, 2017

museresistance,

Apart from a weird GPU issue ( you may try to Ctrl/Cmd+E), I come to think of preferences corruption.

You may try the yet untried things on the list, if no brighter suggestions appear.

If things that should work simply refuse to (all possibilities exhausted (and carefully making sure you are performing (all) the needed things)), you may try the list below.

Sometimes, (certain) things may fail or stop working for no apparent reason. When the (other) possible reasons/cures fail to work, it may be some kind of (temporay or permanent) corruption, or even some inconvenient preference setting(s), which may be cured with something on the following list set up in an attempt to provide a catchall solution for otherwise unsolvable cases. It starts with a few easy and harmless suggestions 1) and 2) for milder cases, and goes on with two alternative ways 3) and 4) of resetting preferences to the defaults (easily but irreversibly and more laboriously but more thoroughly and also reversibly), then follows a list 5) of various other possibilities, and it ends with a full reinstallation 6). If no other suggestions work, or if no other suggestions appear, you may start on the list and decide how far to go and/or which may be relevant.

The following is a general list of things you may try when

A) The issue is not in a specific file,

B) You have a printer correctly installed, connected, and turned on if it is physical printer (you may use Adobe PDF/Acrobat Distiller as the default printer with no need to have a printer turned on, obviously you will need to specify when you actually need to print on paper), and

C) It is not caused by issues with opening a file from external media (see at the bottom).

You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt/inconvenient preferences); 5) is a list in itself, and 6) is the last resort.

If possible/applicable, you should save current artwork first, of course.

1) Close down Illy and open again;

2) Restart the computer (you may do that up to at least 5 times);

3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);

4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:

https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html

5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);

Even more seriously (this may be serious because you may need to restore plugins and whatnot afterwards if you have customized things), you may:

6) A) Uninstall (ticking the box to delete the preferences if applicable), B) run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and C) reinstall. You may try without step B), but sometimes it is needed, because otherwise things may linger.

To uninstall:

https://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=uninstall&cat=support&product=illustra...

Cleaner Tool:

http://www.adobe.com/support/contact/cscleanertool.html

Report · Feb 25, 2017

I'll try your suggestions. Thanks!

Anyway, I have the same issue with PS, and I notice that if I untick the GPU performance, the problem will be solved. Does this mean my GPU might have something wrong?

Report · Feb 25, 2017

museresistance,

When switching to CPU solves it, forget about the list.

Does this mean my GPU might have something wrong?

Indeed.

You may try to download a new(er) card driver.

Report · Feb 26, 2017

I contacted NVidia and they provided me a working method to fix the problem, which is downgrading the driver to version 376.19.

However, I also would like to thank you for helping me. I appreciate your assistance.

Report · Feb 26, 2017

You are welcome, museresistance.

So it was the card driver, only older rather than newer.

Thank you for sharing; an unexpected solution.

Report · Oct 06, 2017

I seem to be having the same problem but unticking the GPU performance does not fix the issue. When I open a file on Illustrator it goes to a white blank artboard screen but if I click on the tab and move it around I can see the file. Any thoughts about what the issue could be?

Report · Oct 07, 2017

morganw55397297 schrieb
I seem to be having the same problem but unticking the GPU performance does not fix the issue. When I open a file on Illustrator it goes to a white blank artboard screen but if I click on the tab and move it around I can see the file. Any thoughts about what the issue could be?

Do you have the same version, system, and hardware?

If not, please create your own new thread. Thank you.

It's impossible to figure this out without knowing your setup.

White blank screen/artboard after creating a new file

1 Correct answer

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