Workspace Options Greyed Out

[tarag1783405]

Illustrator CC 23.0.3, Windows 7 Enterprise, 64 bit

When I open Illustrator no tools are present. I can get the toolbar to show, Window, Toolbars.

I can navigate Window>Workspace> and choose the workspace, but the tool windows do not appear. The Reset, New Workspace, and Manage Workspace are greyed out. I have to add each tool window manually, even though I have chosen a workspace with multiple tools.

When I open Illustrator anew, the toolbars are all gone, including the main one that appears on the left.

I don't understand what is happening. Anyone? Thanks.

Tara

[Mike_Gondek · Accepted solution]

Hi Tara,

Check that Adobe Cloud is up and running without any error message. Look for cloud icon in your top right icons.

Reset your prefs

How to set preferences in Illustrator

[tarag1783405]

Resetting the preferences worked. Thank you.

[Mr. River]

I also had this problem with the new update to Illustrator 25 and resetting preferences *mostly* corrected the issue. My custom workspaces would not load directly. However, by choosing the custom workspace and then choosing the option to "reset essentials" loaded my workspace correctly.

[jessicab41159410]

Hi,

It does not allow me to reset preferences, everything is greyed out

[Brokengrid]

Same issue, grayed out options and no toolbars/palettes unless manually opened in Window menu. Unable to save a workspace. Tab does not help, resetting prefs does not help.

[Brokengrid]

Updating to AI 2021 solved it.

[robinm55925147]

I'm having this very issue every time I open the app. It's frustrating. This and my corner widgets are not showing up. I have to completely reshow everything and the workspace options are greyed out/disabled. I've attempted several solutions, none of which worked. If I select my old workspace nothing happens. I cannot add/create or save a new one.