Copy Changes not visible to colleagues

Report · Apr 29, 2025

I've made some InCopy editorial changes to a document and saved to a shared Dropbox, but when a colleague accesses the same file, the changes are not on her document.

The only reason I can fathom is that I am working on version 19.5.3 and she is using 19.5 but we cannot find a way for her to upgrade to the same version - all it offers is the 2025 version, which we've found to be full of glitches and a hindrance to all.

Does anyone have any suggestions??

Report · Apr 29, 2025

You're both on the same major version (19) so that shouldn't be a problem, but what version is the InDesign user on? He/she must also be on 19.

For Dropbox, all users should have any cloud only / smart sync features turned OFF to make sure that everything is syncing properly.

If that's all set up properly, we're going to need more information on the workflow.

Report · May 17, 2025

You might also want to make sure your colleague has enabled Show Changes in the View menu. It's happened to me a few times 😉