InCopy Preferences Keep Changing to Non-Typographer's quotes

[BD92089]

For the life of me, I can't figure out why InCopy keeps un-ticking my Use Typographer's Quotes box in Preferences/Type every single time I reopen a file! Can anyone help me? I'm not turning it off with a shortcut, or any other weird thing. It just shuts off by itself.

[BobLevine]

What version of InCopy? What operating system? Where did these files come from? How are you opening them? Part of an Assignment? Part of a layout?

[BD92089]

What version of InCopy?

InCopy CC v13.1.1

What operating system?

Mac OS Mojave v10.14.5

Where did these files come from?

Synched from a DropBox account

How are you opening them?

File>Open through Finder

Part of an Assignment?

Yes

Part of a layout?

Yes

[BobLevine]

Have you tried opening the InDesign file to see what the preferences look like there?

[BD92089]

I just did, and the box is ticked for Use Typographer's Quotes

[BobLevine]

Have you tried trashing your preferences? If it is bug, it will never be fixed in an old version of InCopy.

[BD92089]

Well, it's a recent thing, and we had issues with Indesign 2019 with slow processing, so we reverted back to 2018...

But I think I'll just delete the app and re-download it. Hadn't thought of that. Thank you. I'll let you know.

We'll try going back to 2019 version next month. Hopefully the bugs are worked out.

[BobLevine]

Deleting it won’t reset your preferences.

This is for InDesign but works identically for InCopy:

https://forums.adobe.com/thread/526990

[BD92089]

Thank you. I updated to  InCopy v14.0.2. Then I wondered whether all my files were shutting off this Preference. So I opened them one by one, and... only one file opened consistently with that preference shut off! So I believe it's how that file template was saved in the first place—in InDesign.

Never had that happen before! I think the mystery is close to being solved.

Thank you for your help, Bob!

[BobLevine]

That's why I asked about it earlier. Glad you got it sorted.