"This file in use" message using InCopy from DropBox server

[defaultg8cw55ydfema]

Hello, 

We're using InCopy, via dropbox as server, to coordinate a small magazine project where the editors are in the US and our designer is in the EU. He puts InCopy docs on the DB server and we're to access them. I have been able to access one document--a test from a previous issue. But I cannot access any of this issue's articles. We've tried using assignments, and he's tried placing the docs within a folder. (See second screen shot.) I don't have smartsync turned on. And, another employee is able to access the files! So, it is something on my end. (Could it be that I am running Big Sur? My colleague is running Catalina.)

Thank you, 

Lisa

I will check back here often over the next 24 hours. 

[BobLevine]

Try to simplify this. Skip the assignments and just open the INDD file using InCopy.

[defaultg8cw55ydfema]

Hi Bob, 

Thank you. When I go to the DB server and click on any of the INDD files I  get the "this file in use" message. (We tried assignments as a possible workaround.) 

 

 

[BobLevine]

What do you mean Dropbox server? You should be working on synced folder on your harddrive.

[defaultg8cw55ydfema]

I thought I was supposed to turn off smart sync. So I pull the folder to my hard drive and turn on selective sync?  

[defaultg8cw55ydfema]

I think that's what we're doing. Do I need to move the folder elsewhere? 

[BobLevine]

Turn off smart sync...that should always be off. If the files are on your harddrive that's how you work with Dropbox.

[defaultg8cw55ydfema]

Thanks for your help. I'm got in. 

Lisa

[defaultg8cw55ydfema]

Actually, this is not true. After force quitting DropBox and restarting I managed to get into one new file, but it will not let me make changes. I get asked if I want to check the file out, I click yes and get this message: Unable to lock the following file and then it gives the file path from the hard drive. 

AND, when I try to open other InCopy files I get the old message about them being used. 

Thank you for any help. 

[defaultg8cw55ydfema]

Thank you for your help. I made it work.