Active Lightroom 6 license - serial number revoked

[BeanE2]

Hi all, 

I have tried installing my windows Lightroom 6 perpetual license onto a new computer and have recieved the message "The serial number you entered has been revoked. This product cannot be installed. Please contact customer support."

I have used this license for years on my old PC, but can't install it now. In speaking to Adobe customer support, they confirmed my license as active, but directed me here for a solution.

Can anyone assist me? Or is my 'active license' now doomed? 

[DdeGannes]

Lightroom 6 was the last version of the application that requires activation for it to function.

You are allowed 2 activated computers at any point in time. If there are two units currently activated you will need deactivate one unit so the new unit can be activated.

Support for Lightroom 6 ended towards the end of 2017 and users cannot activate or deactivate a unit online. It is now necessary to contact Adobe directly to have a unit or units deactivated if this is necessary.

Contact Adobe via chat or telephone and request deactivation assistance. When you contact Adobe be persistent and stress that you need assistance in deactivating any units that are no longer in use.

This is a user to user forum and other users do not have the authority to carry out that function.

You will need to supply your Adobe ID and License key during this process.

[Rob_Cullen]

"The serial number you entered has been revoked."

I do not believe this message is about 'Activation'- althought that IS required for v6.

See the Adobe Help page here-

https://helpx.adobe.com/uk/x-productkb/global/invalid-revoked-serial-numbers.html

Only Customer Care could sort this out- you may have to try for an answer from several agents!

[TheDigitalDog]

Keep this in mind too:

https://helpx.adobe.com/lightroom-classic/help/lightroom-6-end-of-support.html

[Mike_D810]

I am curious to know if you were able to have your S/N approved for you use again?

Just ran into the same issue last night.  Although I was not installing -- Received Unauthorized User error and given a 5-day window to correct. The pop ups continued, whether or not LR6.14 was running or not.

I Signed out from my account.  Uninstalled and did a reinstall.  The S/N was accepted on the Installation portion to the PC, but when it came time to Sign into the account, Adobe issued the Revoked/Blocked message and prevented the installtion from being completed.  Another attempt at the install resulted in the S/N not accepted at the initial stage on the PC, let along completing the process to allow an activation.

I did reach out to ChatSupport and provided proof of my original purchase/SN and am in a holding pattern.  In the meantime -- wanted to know if you (or anyone else) were succesful in completing the installation?

[loseseeker]

Hi Mike, I have ran into the exact problems as you did. Did you get it resolve ?

[Rob_Cullen]

@loseseeker  You won't get it resolved unfortunately. All support for v6.14 has permanently ceased.

Your one course of action is to subscribe to the Photography Plan (20GB) and install Lightroom-Classic v13 that will upgrade your v6.14 catalog.

@ BUY PHOTOGRAPHY PLANS

[loseseeker]

Hi Rob, thank you for replies. I don't think I will ever get the Adobe subscription plan even if I can afford it. I bought and paid for the full license copy of the LR6 because I want to avoid subscription.   

[Mike_D810]

I did.  It took a number of back and forth emails and about 3 weeks, but I was finally able to get it resolved.  It wasn't about activation issues, but rather to reverse the revoking of the S/N.  Support finally did make the changes so that the S/N would be accepted again.  I still had to completely remove all instances of L/R and Adobe from my PC before reinstalling. 

[loseseeker]

I see. Thank you for your replies. I think I won't bother with the hassle (like you did) just to reverse the process of revoking the S/N. To me at this point, Adobe is just greedy company that want to push everyone to their subscription model. By revoking my S/N which I paid FULL with our hard earn money, which is no different that stealing.