AI features not working. Crashes after a minute of trying to load. Crash log included:

[Travis35666283nfxf]

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="25.0.0.202503041705_0167cbb" clientVersion="25.0.0.202503041705_0167cbb" applicationName="Adobe Lightroom Classic" applicationVersion="14.3.1" build="[202505061331-b063faef]" source="Windows-Client" crashType="n/a">
<time year="2025" month="5" day="17" hour="10" minute="52" second="13" timeoffset="-300" timezone="Eastern Daylight Time" crsessionduration="77"/>
<user guid="5eae1fcc-0e8f-4fa0-95a7-a4bff815364b"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="26100" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65386" machine="Intel(R) Core(TM) i9-14900K" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="3187 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2047 MB" caption="Intel(R) Arc(TM) A580 Graphics" description="Intel(R) Arc(TM) A580 Graphics" driverDate="20250402000000.000000-000" driverVersion="32.0.101.6733" videoModeDescription="3840 x 1600 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_56A2&#38;SUBSYS_60031849&#38;REV_08&#92;6&#38;2F9D4BC6&#38;0&#38;00080008" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFFBBDB9F3F">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFFBBDB9F3F" symbolname="INTC_D3D12_GpuCrashDumpOnCommandListDestroy"/>
<stackStatement index="1" address="0x00007FFFBBE4A191" symbolname="INTC_D3D12_GpuCrashDumpOnCommandListDestroy"/>
<stackStatement index="2" address="0x00007FFFBBE88240" symbolname="INTC_D3D12_GpuCrashDumpOnCommandListDestroy"/>
<stackStatement index="3" address="0x00007FFFBBE87CB0" symbolname="INTC_D3D12_GpuCrashDumpOnCommandListDestroy"/>
<stackStatement index="4" address="0x00007FFFED4A62D2" symbolname="D3D12GetInterface"/>
<stackStatement index="5" address="0x00007FFFED579148" symbolname="D3D12GetInterface"/>
<stackStatement index="6" address="0x00007FFF5A592353" symbolname="DMLCreateDevice1"/>
<stackStatement index="7" address="0x00007FFF5A60F719" symbolname="DMLCreateDevice1"/>
<stackStatement index="8" address="0x00007FFF5A53846B" symbolname="DMLCreateDevice1"/>
<stackStatement index="9" address="0x00007FFF5A52F32B" symbolname="DMLCreateDevice1"/>
<stackStatement index="10" address="0x00007FFF5A527383" symbolname="DMLCreateDevice1"/>
<stackStatement index="11" address="0x00007FFFB9E230B6" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="12" address="0x00007FFFB9D27FA6" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="13" address="0x00007FFFB9E24C55" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="14" address="0x00007FFFB9E24A94" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="15" address="0x00007FFFB9E26E57" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="16" address="0x00007FFFB9DAFE60" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="17" address="0x00007FFFBA38C61D" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="18" address="0x00007FFFBA380C73" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="19" address="0x00007FFFBA3875CD" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="20" address="0x00007FFFBA38626C" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="21" address="0x00007FFFB9CE5612" symbolname="OrtGetApiBase"/>
<stackStatement index="22" address="0x00007FFFB9E3AC9C" symbolname="OrtGetWinMLAdapter"/>
<stackStatement index="23" address="0x00007FFFBA9C1675" symbolname="DllGetActivationFactory"/>
<stackStatement index="24" address="0x00007FFFBA9A7FFE" symbolname="DllGetActivationFactory"/>
<stackStatement index="25" address="0x00007FFFBA97D005" symbolname="DllGetActivationFactory"/>
<stackStatement index="26" address="0x00007FFFBA97C81B" symbolname="DllGetActivationFactory"/>
<stackStatement index="27" address="0x00007FFFBA933CC7" symbolname="DllCanUnloadNow"/>
<stackStatement index="28" address="0x00007FFFBA933D5D" symbolname="DllCanUnloadNow"/>
<stackStatement index="29" address="0x0000000024289CAE" symbolname="AgRedeye_load"/>
<stackStatement index="30" address="0x00000000249579D8" symbolname="zip_source_win32handle_create"/>
<stackStatement index="31" address="0x000000002494C691" symbolname="zip_source_win32handle_create"/>
<stackStatement index="32" address="0x000000002494D612" symbolname="zip_source_win32handle_create"/>
<stackStatement index="33" address="0x00000000249427BA" symbolname="zip_source_win32handle_create"/>
<stackStatement index="34" address="0x0000000024926D9E" symbolname="zip_source_win32handle_create"/>
<stackStatement index="35" address="0x00000000248E1356" symbolname="zip_source_win32handle_create"/>
<stackStatement index="36" address="0x0000000024870318" symbolname="zip_source_win32handle_create"/>
<stackStatement index="37" address="0x000000002486EE19" symbolname="zip_source_win32handle_create"/>
<stackStatement index="38" address="0x00000000248E217B" symbolname="zip_source_win32handle_create"/>
<stackStatement index="39" address="0x000000002486F464" symbolname="zip_source_win32handle_create"/>
<stackStatement index="40" address="0x00007FF866E70CE0" symbolname="RtlRaiseStatus"/>
<stackStatement index="41" address="0x00007FF866E5D7A1" symbolname="RtlAcquireSRWLockExclusive"/>
<stackStatement index="42" address="0x00007FF86635E8D7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="43" address="0x00007FF866E7C5DC" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000B80"/>
<register name="RBX" value="0x00000003D991F090"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00000000B1000302"/>
<register name="RSI" value="0x00000003E0DA5018"/>
<register name="RDI" value="0x00000003CC856D10"/>
<register name="RSP" value="0x00000002A700C6B0"/>
<register name="RBP" value="0x00000002A700C789"/>
<register name="RIP" value="0x00007FFFBBDB9F3F"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
7146a085-7fa1-4b3a-a432-8375857f5040
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
<imsUserGuid>
101556ED5EB9C38E0A495FEC@AdobeID
</imsUserGuid>
</crashreport>

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Ian Lyons]

The crash log indicates that the crash is related to the GPU or more likely the GPU driver. Unfortunately, you haven't provided any info regarding your computer, etc. Therefore, please provide a copy of your System Info file. You can obtain same from the LrC Help > System Info menu item. When the associated dialog opens you'll see a Copy button at the top right corner. Use this button to capture the info, then paste into your next forum post.

[johnrellis]

"<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2047 MB" caption="Intel(R) Arc(TM) A580 Graphics" description="Intel(R) Arc(TM) A580 Graphics" driverDate="20250402000000.000000-000" driverVersion="32.0.101.6733""

As a first step, update to the latest driver from 5/9/2025 (the one installed is from 4/2/2025):

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If that doesn't help, then do Help > System Info and copy/paste the results here as recommended by Ian.