App crashed when editing a specific photo using some kind of selection

[TaufikC]

I’m editing a photo and opening mask tabs, but the app crashes after a few seconds while it’s loading. I also tried applying lens blur, and the same thing happened, it crashed again after a few seconds. This issue only occurs with this specific photo. I even tried editing some of the colors in another app and then imported it back into Lightroom, but the same issue happened. This problem does not occur with any of my other photos.

[nikunj.m]

Hi, thanks for reaching out! 

If it's happening only with one image, it's certainly strange. Please go to the Help menu in Lightroom Classic, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us. 

Is the original a JPG only, or have you exported the JPG to attach it here? 

It looks like you're using a Windows machine. Try opening the image with the Windows image viewer, saving it as a different file, and importing the file into Lightroom Classic to see if you experience the same behavior with the new file as well. 

Thanks,
Nikunj

[shana_4220]

I’m editing a photo and opening mask tabs, but the app crashes after a few seconds while it’s loading. I also tried applying lens blur, and the same thing happened, it crashed again after a few seconds. This issue only occurs with this specific photo. I even tried editing some of the colors in another app and then imported it back into Lightroom, but the same issue happened. This problem does not occur with any of my other photos.

By Homecare Software for Providers & Payers @TaufikC

Hello @TaufikC,

This crash likely stems from corrupted metadata or excessive complexity in that specific photo file. Try these steps:

- Export the image as a high-quality JPEG or TIFF from another app, then re-import into Lightroom.
- Disable GPU acceleration in Lightroom preferences and retry the edit.
- Clear Lightroom cache and restart the app.
- If the issue persists, test the photo in Lightroom Classic or Adobe Camera Raw to isolate the problem.

This behavior is common with damaged or overly processed files. Let me know if you'd like help checking EXIF or metadata integrity.

Best Regards,
Shana Brush