Can't find "Profile" in Develop to access new presets panel (Lightroom Classic 7.3.1)

[Steph Freeman]

After realising my LUTs/Presets no longer work in the new update (7.3), I understand I have to convert my presets to XMP and access them from the Profile Tab in the Develop page.

Problem is before converting anything, I cant even see the new "Profile" tab on the right of the page (where there are meant to be the 4 squares) to check out the adobe presets. Ive read that when opening the LR after the update I should have seen a message about Updating Presets to XMP, but I never got that. My LR says its all up to date (7.3.1) but obviously not as I cant even find the Profile tab in Develop or in the view tab at the top. 

I can still see the "Presets" bar on the left where my original LUTS are still there, and when I hover over them the preview box on the left the images change, but if I click a preset nothing happens to the actual image.

I have tried un-installing/re-installing LR but I feel like Im in limbo between version 7.2 and 7.3 where neither seem to work.

Any advice would be helpful! Thanks in advance!

[Rob_Cullen]

Please post a screen-clip or copy and paste the top 10 lines of your Lightroom System Info.

From the Lightroom top menu -  Help > System Info...

​It will help a diagnosis of your problem.

[Steph Freeman]

Thanks!

Lightroom Classic version: 7.3.1 [ 1167660 ]

License: Perpetual

Language setting: en-AU

Operating system: Mac OS 10

Version: 10.13.4 [17E202]

Application architecture: x64

Logical processor count: 8

Processor speed: 2.9 GHz

Built-in memory: 16,384.0 MB

Real memory available to Lightroom: 16,384.0 MB

Real memory used by Lightroom: 3,690.7 MB (22.5%)

Virtual memory used by Lightroom: 7,653.8 MB

Memory cache size: 7.0MB

Internal Camera Raw revision: 933

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1564MB / 8191MB (19%)

Camera Raw real memory: 1590MB / 16384MB (9%)

Displays: 1) 3360x2100

Graphics Processor Info:

Metal: AMD Radeon Pro 460

[John R Ellis]

Lightroom Classic version: 7.3.1 [ 1167660 ]

License: Perpetual

You've been bitten by a serious bug in the LR installer. Adobe doesn't offer "perpetual" (one-time) licenses for LR Classic 7, only Creative Cloud subscriptions. But some people who had LR 6 are ending up in this anomalous state. 

But before proceeding with possible solutions, an important question: Have you purchased a Creative Cloud subscription (where you pay on a monthly basis)?  Or was your last purchase a LR 6 perpetual license?

[Rob_Cullen]

Thanks John for your reply to the OP.

It seems we are seeing many reports of "Presets not working...." etc, with "Perpetual" installs of LR-Classic.

Adobe should be sending out a memo to all LR registered users explaining again that LR-Classic is only available by subscription.

[John R Ellis]

Adobe should be sending out a memo to all LR registered users explaining again that LR-Classic is only available by subscription.

I think the core problem is a bug in the installer that let's perpetual LR 6 "upgrade" to LR 7 while keeping the license as "perpetual", disabling all the new features that require LR 6.1 or later.   I don't think Adobe intended for LR 7 users to have perpetual licenses.  Maybe I'll create a post in the feedback forum...

[Steph Freeman]

Oh no, I see whats happened. Can't say I received any memo from Adobe.

For LR I bought the perpetual one time license.

What would my next step being? Seeing as I only purchased Lightroom 6 in the last 12 months I would prefer if I could avoid the subscription based payment plan. I tried last night to uninstall LR and try revert back to LR 6 but I couldn't see that option and had to re-install the current version. Would this be an option for me or am I looking at just biting the bullet and paying the subscription?

Thanks for your help  John!

[John R Ellis]

I think your only option is to revert back to LR 6, but since the LR 7 catalog isn't compatible with LR 6, you'll need to save the word you've done in LR 7 and reimport it back into LR 6:

1. In LR Classic (7), go to Library, select all the photos, and do Metadata > Save Metadata To File. That will save all your edits and metadata changes (captions, keywords, etc.) back to the photos.

2. Uninstall LR Classic: Start the Creative Cloud desktop app, find Lightroom Classic, click the down arrow, select uninstall.

3. Install LR 6: You can do this using the Creative Cloud app, but it's a little easier to download it from here: Download Photoshop Lightroom

4. When you start LR 6, if it doesn't find your old LR 6 catalog (that existed before you updated to LR 7), do File > Open Catalog and navigate to wherever you store your LR catalogs to find and open the LR 6 catalog.

5. Do FIle > Import to import all the photos you added to your LR 7 catalog after you upgraded.  Your edits and metadata changes should still be there. But any collections, published collections, stacks, or books you made in LR 7 will be lost.

[Steph Freeman]

Thank you so much John!

I have successfully re-installed LR 6 with everything working.

Thanks again!

[John R Ellis]

Glad you got it resolved.

[John R Ellis · Accepted solution]

There's now a bug report in the official Adobe feedback forum: Presets not working/ perpetual license glitch | Photoshop Family Customer Community