Can't Import Photos - at all!

Report · Jun 08, 2023

Hi,

My Lightroom Classic has been behaving reasonably well until today.

Now I can't import photos - at all.

When I select File/Import Photos and Video it just does nothing at all. No splash screen, no dialogue box... nothing. Here's what I've tried before I came to you guys:

1. I restarted the computer

2. I created a new Catalog with no photos from scratch... I did at least get this error when I did this:

So at least there was that.

I then went into the library folder and checked all permissions for all operators on this machine... IE me! - and I checked they were all set to read/write.

I restarted again and - just nothing.

I can't drag images into the thumbnail grid view from Finder.... and I can't.... well do anything else!

Everything else currently seems to work ok.

No new photos in my catalog... or any catalog for me!

Report · Jun 19, 2023

Looking back over your screenshots, I noticed that you have a Virus Checker running. Can you try disabling same to check whether it's the culprit. Likewise if you have a Firewall running.

Report · Jun 30, 2023

Well I'm back! - Thanks again for helping me so far.

I've just spent several hours on this again - and right at the end....RESULT!

Here's what I did today;

I disconnected every device attached to the computer, stream deck, hard drives, label printer... everything.

I rebooted in safe mode

I deleted or turned off all virus guards etc... the one I use is 'Bitdefender' it's worked flawlessly with Adobe until now. Booting in safe mode today anyway - so these apps weren't turned on from the start.

I created a new LRC catalogue.

And then 'nothing' as usual.... BUT..... I did get that error again a couple of times:

AgPathUtils.getStandardFilePath: can't create directory at: /Users spiketrain/Movies. Error message = %@

SO.... (in case you care and are actually still reading this....)

'spiketrain' is obviously my home folder.... and I'm not sure what 'movies' has to do with anything... and the error message =%@ means nothing to me. All permissions, for every account are read/write.

But this time I decided to go into the spiketrain folder to look at 'Movies' to see why it would be 'a thing'. There wasn't a folder there called 'Movies' but there was a file called Movies. It was a locked alias file..... with 65 bytes of size. There was a 'Music' one too. I'd never noticed them before so I deleted them. And, as soon as I did, everything worked again!

Thanks again for helping me guys - it was a weird one. I'm not sure I really understand what happened... but it only took me days of work to fix it!

I'm a bit annoyed with myself, coz the image I posted right at the start of the thread mentions this 'Movies' folder/file thing and I had completely ignored it.

Report · Jun 30, 2023

Glad you got it resolved. I think step 2 from my previous post would likely have identified this by raising an error.

Report · Jun 18, 2023

That looks different to the other things I've tried. I'm back in the office later this week and will have a crack at this one. Thanks again!

Report · Jan 10, 2024

You are a life-saver!! Thank you, thank you thank you 🙂