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dbdikeman
Known Participant
February 7, 2017
Question

Can't print from Lightroom CC: 'Filter' failed

  • February 7, 2017
  • 4 replies
  • 4112 views

Lightroom CC 2015.8

Mac OS 10.11.6

Mac Pro computer

Canon MP480 USB and Epson 7800 firewire printers

I recently upgraded to El Capitan. Everything has been working fine. I printed just fine from LR for a couple of weeks. Now I try to print from LR  and it doesn't work. I'm not aware of anything else that has changed, although I did do some updates to Safari, a Security Update, and Digital Camera Raw update from Apple via the App Store. Now when I try to print, I get the progress bar in upper left of the LR Print module, and it sends it to the printer. On the Canon printer, the printer will appear in my dock and then disappear and nothing will print. When I send the print to the Epson, the image will go through the "Preparing print job" progress bar in the upper left of LR, the Epson 7800 icon will appear in the dock with an error alert and when I open it to see what happened I see this message by the print job: Stopped, 'Filter' failed, 1 page.

I have removed the LR preferences, restarted LR holding the shift-option keys to do a reset. I have uninstalled and installed the Epson 7800 printer driver, using the instructions I found on Epson's web site.

I can print to both the Canon and Epson printers using Photoshop, and using other applications on my Mac, like Preview and Mail. I just can't print from LR, so I'm thinking it is a LR issue.

    This topic has been closed for replies.

    4 replies

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    dbdikemanAuthor
    Known Participant
    March 5, 2017

    Just want to post that this odd problem solved itself. Very strange, and I had contacted Adobe Support and worked with someone who did a takeover of my computer and tried all sorts of things, mostly stuff listed above. None of it worked, but I was impressed with the amount of time and support that Adobe gave me. Then a few days later, I tried to print from Lightroom again, and it worked. Nothing had changed, except I had emptied the trash on my computer. I have no idea how the problem was resolved, but if it comes up again, I will certainly call Adobe. They were quite responsive.

    R
    rolandd71528295
    Participant
    June 21, 2021

    Hello @dbdikeman how did you get this a-class support?

     

    Thanks

     

    roland

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    dbdikemanAuthor
    Known Participant
    June 21, 2021

    I have no idea how I got that kind of support, but I know I called them. They were so helpful.

    P
    patmorden
    Participant
    February 12, 2017

    I have the same issue-  pzm

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    dbdikemanAuthor
    Known Participant
    February 16, 2017

    patmorden,

    Did you ever find a solution? I haven't.

    P
    patmorden
    Participant
    February 16, 2017

    Yes but got help from LR tech support and don’t truely understand what they did Sorry Call them-

    Bob Somrak
    Bob Somrak
    Legend
    February 8, 2017

    This has happened to me a few times in the past using OS X 10.11.6 and Lr2015.? although I don't remember the error in the Print Job.  Instead of hitting the PRINT button in Lightroom, hit the PRINTER button and then use "Print" in the dialog that pops up.  This worked and then after that the PRINT button in Lightroom would work.   It must reset something in the print process.

    M4 Pro Mac Mini. 48GB
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    dbdikemanAuthor
    Known Participant
    February 9, 2017

    Bob,

    Thanks for your suggestion. I tried it, but still could not print. :-(

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    February 7, 2017

    Hi dbdikeman,

    Please try and reset the Printing system in mac, refer: OS X Yosemite: Reset the printing system

    Regards,

    Mohit

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    dbdikemanAuthor
    Known Participant
    February 7, 2017

    Dear Mohit,

    I tried the reset, using the link you shared. I even restarted then computer. I still have the same problem--cannot print to either printer. Should I have reset Lightroom too?

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    February 8, 2017

    Yes, please reset Lightroom preferences as well, refer: Preference file and other file locations | Lightroom CC and 6

    Regards,

    Mohit

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