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Cannot import photos from Canon 350D via USB after upgrade to High Sierra

New Here ,
Aug 19, 2018 Aug 19, 2018

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I was using Adobe Lightroom for years. It always allowed me to import photos from Canon 350D (Rebel-XT) via USB. After I upgraded to Hight Sierra, Lightroom does not recognize the camera. The camera is still visible in Apple System Report as USB device.

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Adobe Employee ,
Aug 20, 2018 Aug 20, 2018

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Hi yurip,

We're really sorry for the trouble. Could you please let us know the exact version of Lightroom you are using now? If the camera is detecting fine in Finder, could you please move some of the images to the desktop location and try importing from there in Lightroom and let us know the results.

If you can import the images fine from the desktop location then, try resetting the Lightroom preferences back to defaults.

How to set Lightroom Classic CC preferences

Regards,

Mohit

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Community Expert ,
Aug 20, 2018 Aug 20, 2018

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When you say that Lightroom doesn't recognise your camera any more, do you mean you can't see your camera in Import dialogue box? Does it show as a drive?

Did you try to import images onto your hard drive and then import them into Lightroom?

Or did you try to use a memory card instead? It'll be much faster.

Adobe Community Expert
Adobe Certified Professional

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LEGEND ,
Aug 20, 2018 Aug 20, 2018

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Please state the version NUMBER of your Lightroom (and not words like "current" or "up-to-date")

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