Cannot import some GoPro videos: The movie files contain no video frames

New Here ,
Jul 12, 2018 Jul 12, 2018

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I recently got back from a trip to France where I created some videos with my Samsung S9 and also a GoPro Hero 6 Black.

All photos could be imported fine into my Lightroom CC Classic catalog but I noticed that the importer reported errors for some Galaxy S9 videos. I'm pretty sure some other videos of the phone with the same settings (HEVC, FPS, resolution) could be imported just fine. Funny thing is, that after I renamed the extension to AVI they could be imported straight away - also the import dialog showed a thumbnail for those videos, which it didn't do for those videos having their original "mp4" extension.

Unfortunately later the day I also tried to import my GoPro videos. The timelapse videos could be imported without an issues but all other videos couldn't, and the import dialog showed no thumbnail for those videos again. It failed the import with the following message: The movie files contain no video frames.

Followed by a list of all those videos.

The trick with renaming the extension from "MP4" to "avi" didn't work here, also the thumbnail was still missing in the import dialog.

Of course the files are not corrupt, I can play them without an issue on the same machine using Quicktime or VLC.

I was able to import GoPro videos to Lightroom 2 months ago, and I'm not sure what changed. Well the Lightroom version changed (now CC 7.4) but I think I also activated HEVC on the GoPro and use a higher resolution and more FPS to record the videos (4K and 50 FPS).

I checked the following adobe page to check which video formats are supported but it is not very detailed: Adobe Lightroom supported video file formats

The files have a "MP4" extension (and are in MP4 container), so they should be supported but maybe something of the content/codec is currently not supported:
HEVC Codec
4K resolution
50 FPS
MP4 Container & Extension

I'm using Lightroom CC 7.4 on the latest version of MacOS High Sierra (installed l latest update yesterday, makes no difference) on a iMac Late 2015, i5 CPU, AMD Radeon 395.

I believe that Lightroom cannot handle the combination of codec and 4K with that FPS settings at the moment but as I am on MacOS I fear that I cannot install an additional codec myself for Lightroom to support those kind of files.

Any ideas?

Update: I now tried the following, open such a file in Quicktime Player (on MacOS) and exporting it, using the same resolution (4K) and also HEVC codec (it keeps the 50 FPS) -> on importing such a file Lightroom now says that it cannot import because it doesn't have the codec (which I don't understand, as it was converted with a system component (Quick Time) and could be played on the computer, so the codec is installed). After this failure I tried the export again but unchecking HEVC this time, so it was converted from HEVC to H.264. The import dialog showed the thumbnail and I was able to import the file (also with 4K @ 50 FPS). So it seems to me that the HEVC (version?) GoPro uses cannot be imported into Lightroom??

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Explorer ,
Jan 22, 2022 Jan 22, 2022

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same problem for me in 2022 after switching from gopro 5 to gopro 10, the videos are almost all under HEVC codec and Lightroom cannot play them.
They will therefore no longer be in our database, workflow and we may no longer see them. This needs to be corrected or an alternative to Lightroom found...

Yet Adobe says it supports HEVC files.
https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html
and the videos https://helpx.adobe.com/lightroom-classic/kb/video-support-lightroom.html

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Adobe Employee ,
Jan 23, 2022 Jan 23, 2022

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https://helpx.adobe.com/be_en/lightroom-cc/kb/heic-files-support.html

 

"Although modern camera devices provide the capability to capture HEIF/.heic photos and HEVC (H.265) videos, Lightroom and Camera raw support only HEIF/.heic files created with iOS devices."

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Jan 24, 2022 Jan 24, 2022

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Hello,

Would you consider supporting non-Apple HEVC video?

Is there a section of the site to vote for adding this feature?

Thank you

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Adobe Employee ,
Jan 25, 2022 Jan 25, 2022

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Explorer ,
Jan 25, 2022 Jan 25, 2022

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Hello, your link does not answer my question. Why did you make me read 5 pages of commentary in the hope of having answers? Anyway, is Adobe working on HEVC video support other than Appel? If so, when is the update scheduled?
In your link, it's just other people complaining against me.
On page 5, people write to you directly and you don't reply.
However software like Affinity Photo and On1 photo raw works without problems

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Adobe Employee ,
Jan 25, 2022 Jan 25, 2022

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"Hello, your link does not answer my question."

from your previous post:

"Is there a section of the site to vote for adding this feature?"

I've provided you this link at your request.

 

Plans for and timetables for future possible features are not available in advance of their release. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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