Cannot open file?

[Gumby715]

Please help!  I sid a shoot over the weekend and my SD card pooched out.  I managed to get the photos loaded onto my laptop and external hard drive but cannot get the photos to open with LR.  I have version 6.13.

[Just Shoot Me]

Do you mean you can't import them into LR (Into the LR Catalog file)?

What error do you get?

[Gumby715]

Exactly.  There isn't an error; the arrow to open the folder is greyed out.  When I select the picture out of my hard drive and click "open with LR" it will launch LR and go to the import screen and then nothing happens.

[dj_paige]

Are you talking about a problem in the Import phase of Lightroom? Or is the problem in the Library Module or the Develop Module?

Can you show us a screen capture?

[Gumby715]

Katie Allen has shared 1 photo with you! | Flickr

Screen shot of trying to import the photos.  It looks exactly the same when I click on individual photos from this folder on my hard drive and select "open in LR"

[AxelMatt]

In which format are the files available? JPEG or RAW? When RAW from which camera?

Axel

[Gumby715]

@Axel they were shot in RAW on a Cannon EOS Rebel T5, but saved to my computer in JPEG format.  The SD card crapped out so I panicked and saved them manually to my hard drive withiut checking the format.

[dj_paige]

Gumby715  wrote

@Axel they were shot in RAW on a Cannon EOS Rebel T5, but saved to my computer in JPEG format.  The SD card crapped out so I panicked and saved them manually to my hard drive withiut checking the format.

As far as I know, you can't take a RAW and save it to your computer as a JPG. Could you explain what you did in more detail?

[Gumby715]

I had to put the card into the camera, hook it up to the laptop, and drag and drop every single photo into an empty folder on the computer.  I originally tried to load them directly from the SD card but the computer wouldn't recognize the hardware even after restarting with the card in the slot, I then put the card back into the camera to see if I could import that way to LR but even that wouldn't work either   

[dj_paige]

Gumby715  wrote

I had to put the card into the camera, hook it up to the laptop, and drag and drop every single photo into an empty folder on the computer.  I originally tried to load them directly from the SD card but the computer wouldn't recognize the hardware even after restarting with the card in the slot, I then put the card back into the camera to see if I could import that way to LR but even that wouldn't work either   

Nothing you have said converts a RAW to a JPG.

But I can't see your screen capture. Can you just attach the screen capture here in the forum?

[Gumby715]

This is my first time using the forum; I'm not seeing an option to upload anything in a response.  Could you point me in the right direction?

[AxelMatt]

Gumby715  schrieb

@Axel they were shot in RAW on a Cannon EOS Rebel T5, but saved to my computer in JPEG format.  

How do you do converting from RAW to JEPG? Why you don't import the RAWs directly in Lightroom?

Gumby715  schrieb

I had to put the card into the camera, hook it up to the laptop, and drag and drop every single photo into an empty folder on the computer.    

Why you copy every single photo to the computer? Use a card reader and import the RAW files directly into Lightroom. Or mark all photos (.CR2 files) in Windows Explorer of Finder (Mac) and copy these file into a folder of your hard drive. Then do import in Lightroom.

Here you'll find a tutorial who to import photos in Lightroom: Lightroom CC - Importing Images From a Camera - YouTube

Axel

[Gumby715]

I have no idea how they converted from RAW to JPEG.  Best guess is that the option popped up and I clicked something without realizing it.

I had to manually move each photo one by one because the card reader wouldn't recognize that the SD card was connected.  Typically I put the card in the reader, and import directly to LR without an issue.  It's throwing me right off to say the least.

[dj_paige]

There are icons above where you type your message. The seventh icon from the left is the Insert Image icon.

[Gumby715]

So it turns out that the mobile page is significantly different from the desktop page.  The option to include a photo wasn't on the mobile site.  This is what Lr looks like when I try to import the photos.  Whether I try to open the folder itself [november 12 photos, right under the highlighted folder] or select "open with Lr" on an individual photo...  this is what I get.

ETA: It turns out that even photos previously edited in Lr give me this same screen when I try to open them.  This was NOT an issue 2 days ago.  Maybe the card wasn't the problem after all.

[dj_paige]

Is the corruption on the screen (where letters are chopped off or seem to be on top of other letters) because of how you created the screen capture, or does your screen really show that corruption?

[Gumby715]

It actually looks like that.

[dj_paige · Accepted solution]

I have to admit, I have not seen this before, so here are a few things you might try

• Restart the computer
• delete the preference file Preference file and other file locations | Lightroom Classic CC and Lightroom 6
• Update the graphics driver

[Gumby715]

Thanks for the suggestions.  I'll give them a shot

[Gumby715]

IT WORKED!!!!!!

I cannot thank you enough!!!

I followed your suggestions in the order you listed them, then ended up having to uninstall and reinstall the graphics card to get the drivers to actually update.  Not important.  After two days of fighting with this, the photos FINALLY imported!!!  Gah!  Thank you, thank you, thank youuuuuu!!!!!!!