Computer Monitor Turns off

Report · Mar 12, 2022

I have been having issues since I have replaced my computer monitors.
I have gone from dual 1080p HD monitors running at 60Hz via HDMI cable to dual 4k, 144Hz monitors over Display Port. My GPU has remained the same.
Whenever I am in Development mode in LRC, even if I've only got LRC open on one screen, the monitors will randomly, briefly, switch off and back on, to the point where I am unable to edit photos anymore. It seems random, I can go 3/4 minutes without it happening, or it can happen every time I click on something - but only when in development mode.
I have latest GPU drivers from Nvidia installed and the latest updates for window 10.
Any help to the route of the cause would be awesome,
Many Thanks

Report · Mar 13, 2022

What model displays are you using and are the both connected using DisplayPort cables? In LrC go to Help> System Info and copy and paste it in a reply here.

Report · Mar 13, 2022

I am using 2 identical ASUS ROG Strix XG27UQR monitors, connected by identical display port cables, into the same GPU.

Lightroom Classic version: 11.2 [ 202201281441-a5b5f472 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19044
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 3.6GHz
SqLite Version: 3.36.0
Built-in memory: 65466.9 MB
Real memory available to Lightroom: 65466.9 MB
Real memory used by Lightroom: 1153.7 MB (1.7%)
Virtual memory used by Lightroom: 2665.7 MB
GDI objects count: 694
USER objects count: 1971
Process handles count: 2230
Memory cache size: 6.8MB
Internal Camera Raw version: 14.2 [ 1028 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 133MB / 32733MB (0%)
Camera Raw real memory: 141MB / 65466MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160, 2) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 3090 (30.0.15.1165)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\dmorr\Pictures\Lightroom\Lightroom Catalog-v10-2-v11.lrcat
Settings Folder: C:\Users\dmorr\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Report · Mar 13, 2022

my bad, deleated

Report · Mar 13, 2022

Try a clean installation of the latest Studio Driver.

This article discusses driver installation for a specific game, but all of the steps are fully applicable to the Studio drivers for use with LrC, etc.

https://support.robertsspaceindustries.com/hc/en-us/articles/360002285473-Nvidia-Graphic-Drivers-Ins...

NVIDIA Studio Driver - WHQL

Driver Version: 511.65 - Release Date: Tue Feb 01, 2022

Report · Mar 13, 2022

I have had ago at a clean install of pretty much everything now, and tinkered with a few of the settings that were suggested in the article you linked in and it seems to be running a lot better now, no blank screen for well over 30 minutes, so hopefully that's it solved!

Thank you for your help!

Report · Mar 13, 2022

Glad to hear that appears to have resolved the issue. If it returns let us know. Enjoy!