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Connection failed error message

New Here ,
Jan 07, 2018 Jan 07, 2018

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When I open Lightroom, I now get a pop-up error message that says "Connection failed - Please check your internet connection and try again. [#1000]". The error continues to pop-up every time I export my photos and I am no longer able to use my Pixieset plugin. My internet is working fine so not sure what the issue is. Has anyone experienced this as well? Any solutions?

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Adobe Employee ,
Jan 08, 2018 Jan 08, 2018

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Hi willl41797197,

Sorry that Lightroom gives you an error message when you open,export images and use the Pixieset plugin.

Please refer the solution 2 and onwards in this article Errors using Publish Services in Lightroom and if that does not help check out this documentation Resolve connection errors with Adobe Creative Cloud and Creative Suite applications and let us know the outcome.

Thanks,

Akash Sharma

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New Here ,
Jan 09, 2018 Jan 09, 2018

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Hi Akash - I’ve already viewed both the links and tried the basic troubleshooting aspects to no avail. The more technical backend stuff is beyond my ability. My follow up question would be why I would get the error message with basic exporting functions. Is LR trying to connect to the internet every time I export photos to my desktop?

Even though Pixieset doesn’t work, I can still export to local folders and upload manually; the error message is just very annoying as it pops up every time.

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Advocate ,
Jan 09, 2018 Jan 09, 2018

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Troubleshooting – Customer Feedback for Pixieset

Contact and Chat on the right of the list of Troubleshooting links.

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Community Beginner ,
Oct 15, 2019 Oct 15, 2019

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Hi Will,

 

I've just seen your post because I have exactly the same problem with Pixieset plugin!

Could you solve this problem somehow? I contacted Pixieset and Adobe help center as well but nobody could give me any useful advice :(. 

Hope you have found the solution!

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New Here ,
May 14, 2020 May 14, 2020

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I have the same problem trying to erase a set form lightroom, error #1000, and I have just solved it deleting photos in smaller groups, instead erase 1500 photos at once, I did it in group of (at least) 500 photos.

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New Here ,
Jul 31, 2020 Jul 31, 2020

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Its July 2020 and still no answer to this problem. Just updated to latest version and I keep seeing this error message. Pixieset plugin is now useless.

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New Here ,
Aug 09, 2020 Aug 09, 2020

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Same here now!

 

Working perfectly last week, now I get the same message ALL the time: 

Please check your internet connection and try again. [#1000]

 

My internet is just fine... Adobe??

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Community Beginner ,
Aug 09, 2020 Aug 09, 2020

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Problem solved after I refreshed my op.system on my Mac!

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New Here ,
Sep 22, 2020 Sep 22, 2020

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Solved it for me too, thank you!

 

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New Here ,
Sep 29, 2020 Sep 29, 2020

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What do you mean by this?  I have the same problem and would like to solve it.

 

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New Here ,
Mar 25, 2021 Mar 25, 2021

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Could you elaborate on this? What do you mean refresh the op.system?
I've had this problem on both my Windows surface book 2 and now my husband's Mac book pro 2020 Apple silicon. I was shocked to see the same problem on both.

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