CR3 files not being recognized.

[ReiTumber]

I have some CR3 files from a Canon R5 and they aren't being recognized by lightroom, photoshop or bridge.  I am running the latest versions of all 3 apps and the latest version of camera raw.  (ACR17)  It says that it doesn't recognize the file type.  

[nikunj.m]

Hi, welcome to the Adobe Community!

Where are the files stored, and which operating system are you working on? Would it be possible for you to share a sample file with us so that we can test it at our end? 

Thanks,
Nikunj

[dj_paige]

What does "aren't being recognized" mean in terms of LrC? In what step in LrC does this happen? What is the exact error message? What version NUMBER of LrC?

[defaultye0pu7sqimhe]

Having the same issue now.  I am running on Mac, PC, and iOS and in all 3 versions I can't search for .cr3 and get any or all of the results.  The individual photos will be listed as CR3 but when I search ".cr3" I get nothing or just 1 or 2 photos out of hundreds.  Some albumns work better than others.  Very strange and wasn't like this a month ago.

[dj_paige]

Having the same issue now. 

By @defaultye0pu7sqimhe

so please provide the information requested above

[Matheus_Monteiro Palm4971]

Dont know if u already solved it, but I tried to rename the file and .CR3 to .DNG, and it worked!