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crash after startup

New Here ,
Nov 05, 2021 Nov 05, 2021

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Hi

LRClassic crashes, or just shuts down when starting, Start was almost complete, i could see my files for just a second. No crashreport or other messages. No chance to do anything inside LRC

Lightroom Classic last version dowloaded and installed yestrerday November 4. LRC fine worked for a day. 

Succeeded update files Lightroom 5.lrcat to current. 

Now uninstalled and reinstalled today. no cure.

Tried also to start from lrcat file no difference.

Computer HP Elitebook. 16GB RAM 500GB Programs Lightroom and additional 2RB SSD( for photos and LR Files and backups)

Windows 11 

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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In a first step you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

 

See also here:

https://www.lightroomqueen.com/lightroom-and-windows-11-compatibility/

 

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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Try resetting the preference file as described in Method 1 at https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

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LEGEND ,
Nov 05, 2021 Nov 05, 2021

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Please clarify, what exact Adobe program name and version?

 

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New Here ,
Nov 12, 2021 Nov 12, 2021

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Hi

Thank you all for caring. I finally got LRC running. I uninstalled LRC completely and moved away any LR relating files except my lricat file. After re-installing everything was alright. Then efter some days I dived into some menus, edit setting I think, and LRC collapse again. I did as above once more. Now I am to scared to touch anything like the hints below, i.e. to switch off the GPU support. I did not yet have any valuable setting so no big harm done. I do need to get this sorted out so I can trust LRcompletely. I will study the all the hints below carefully before next attempt.

I am very happy to know that this LC community is active and answers quickly.

Cheers

Rolf

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