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Custom .dcp camera profiles are not synced to cloud

Participant ,
Sep 13, 2024 Sep 13, 2024

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Lightroom Classic for Mac 13.5.1, Mac OS Sonoma 14.6.1 (all current updated versions)

This is an old bug, that was with us intermittently since Adobe first allowed syncing of custom .dcp profiles to mobile cloud. I believe it WAS FIXED some time in the past, I definitely remember my custom profiles working for some time, but as of now, in 13.5.1 - they are broken again (I think were broken since 13.3 when they changes something major in the sync engine again). 

Steps to reproduce:

1/ in LR Classic enbale cloud sync,  create a synced collection and populate it with some pics with custom camera profiles (.dcp) in Develop settings. Let the sync complete.

2/ Result: despite the sync status in Lightroom reporting "all synced", if you attempt to open this pic in Lightroom mobile on your phone, or iPad, or Mac, it will report "Missing Profile" with warning that if you continue editing the profile will be reset to Adobe defaults. 

Please fix this bug once and for all already.

I cannot attach the custom profile .dcp file to this post because the forum engine won't let me upload .dcp file (why?). 

 

see me as "Da, Moroshka!" on YouTube
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Community Expert ,
Sep 13, 2024 Sep 13, 2024

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Custom (.dcp or .xmp) profiles do not sync from Lightroom Classic to the cloud, and never did. Install Lightroom and import such profiles in that app. Then they'll sync to the cloud and will be available too on images synced from Lightroom Classic.

 

-- Johan W. Elzenga

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Participant ,
Sep 13, 2024 Sep 13, 2024

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Are you kidding me? If that is the case then why Lightroom Classic happily accepts such images for sync, without any warning that custom profiles are not supported, and finally reports that sync was successful? And why then the error message from lightroom mobile doesn't instruct the user that he needs to register his custom profiles with other Lightroom application (which he might never think of using on his desktop computer since why would he do it if he has the full blown Lightroom Classic already ?)

Still a bug in my opinion, and moved again toDiscussions section as usual - you folks at Adobe have a funny way of dealing with bugs - you just ignore them!

see me as "Da, Moroshka!" on YouTube

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Community Expert ,
Sep 14, 2024 Sep 14, 2024

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I don't work for Adobe, so I am not part of "you folks at Adobe". I am a Lightroom Classic user like you, helping people like you getting answers to their questions or solutions to their problems. And I am definitely not going to start your favorite "What is the definition of a bug" debate again. 

 

-- Johan W. Elzenga

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Participant ,
Sep 15, 2024 Sep 15, 2024

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so it seems the community helper experts are hypnotised by Adobe magic also? Tell me what you would call a situation where a certain operation in software (like cloud syncing in our case, but could be backup syncing in another very similar scenario) reports completed successfully, and only later (when you look in the cloud, or in your backup) you find out that it was not done properly, and some files are missing. Do you call it a well-implemented feature or what? I seem to be talking to some enchanted elves in the wonderland! 

see me as "Da, Moroshka!" on YouTube

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Community Expert ,
Sep 15, 2024 Sep 15, 2024

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When Adobe introduced the Lightroom ecosystem (Lightroom, Lightroom Mobile, Lightroom web), they announced that Lightroom Classic would not really be part of that ecosystem. Those sync features that Lightroom Classic already had would not be removed again, but no new sync features would be added. Did I like that? No. Did I agree with that? No. But by now I have accepted that this is how it is and that this decision will not be overturned. In practice it means you can still use Lightroom Classic pretty well within that ecosystem, but it does require some workarounds from time to time. If you want to learn those workarounds then I am happy to reveal them to you, but if you are only here to pick fights and insult people, then I'll ignore you from now on.

 

-- Johan W. Elzenga

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Community Expert ,
Sep 15, 2024 Sep 15, 2024

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This forum aims to discuss how we can all get the best outcomes, with the product we have got.

 

With realism, and in a constructive spirit.

 

Discussing how we think things ought to be, we may agree or disagree - but of what practical help could that be to someone who's not getting the most out of their current software as it is today?

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Community Expert ,
Sep 15, 2024 Sep 15, 2024

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Indeed. This is a deeply unfortunate situation and all of us here have complained and pleaded about missing sync features from classic for ages (case in point: https://community.adobe.com/t5/lightroom-classic-ideas/p-should-be-able-to-sync-full-raw-files-to-th... from 7 years ago!). It is clear this is just not a priority or even fundamentally against Adobe's strategy so all we can do is provide workarounds for people still needing to sync stuff.

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