Enhance Details: black images

[hpdorn]

When using the new Enhance Details feature, the result is always a completely black image.

There is no error message and Windows 10 is up to date. (Build 17763.292).

Are there any other requirements for this feature?

[99jon · Accepted solution]

This is a known issue affecting some customers, but not all. The Adobe engineers are investigating. I suggest you add your details to the link below. You will then get a notification when a fix becomes available.

Enhance Details broken - All-black preview and final render | Photoshop Family Customer Community

[walterono]

I do and getting back images and my Windows 10 system is completely up-to-date. Is this feature supposed to work on RAW files which have been converted to DNG files?

[walterono]

Sorry -  I am getting black images ...

[GoldingD]

walterono  wrote

I do and getting back images and my Windows 10 system is completely up-to-date. Is this feature supposed to work on RAW files which have been converted to DNG files?

Depends upon how you got the DNG.

read this

Enhance fine details in raw images

[ccs77]

Yes. All black image here also.

Windows 10

Build 17763.316

Version 1809

[Ian Lyons]

Best place to raise your issue is Enhance Details broken - All-black preview and final render | Photoshop Family Customer Community

as already explained by 99Jon earlier in thread

[john27rg]

Why would I join a non-official forum to report things to Adobe?

[GoldingD]

john27rg  wrote

Why would I join a non-official forum to report things to Adobe?

Actually pretty much sure it is an authorized official Adobe site. This forum even has a link to it. And on the occasions that actual Adobe staff respond in this forum, the redirect discussions to that site.

[Jao vdL]

The same logon as you use on this forum works there. It is the official Adobe feedback site so it just uses Adobe accounts.

[helensotiriadis]

Yep. Me too. Adobe support accessed my computer for quite a while and determined that every aspect of my system is up-to-date.
But I'm getting a black DNG.

[john27rg]

I have this issue too for both Canon 6D and Fuji X100T files that LR converted to DNG. Windows 10, all up to date.

[99jon]

This is a known issue affecting some customers, but not all. The Adobe engineers are investigating. I suggest you add your details to the link below. You will then get a notification when a fix becomes available.

Even though you have updated the OS it may be that older hardware is not compatible with the fairly new technology. This feature uses CoreML (mac) and WInML (windows). In the meantime you may wish to check that drivers for your video card are up to date.

When you go to the link don’t forget to click the “Me Too” button which is how Adobe tracks importance.

Enhance Details broken - All-black preview and final render | Photoshop Family Customer Community

[GoldingD]

NVIDIA DRIVER?

Lots of people (not all) having this issue have older GPU cards, lots of these being NVIDIA, I happened upon the NVIDIA drivers download page this morning while checking another members driver version, and low and behold some new ones as of yesterday.

If you have  a NVIDIA GPU you may want to go over to Drivers | GeForce  and check. No idea if this is because of LR Classic CC v8.2.

Reminder; Just another user not from Adobe

[john27rg]

Thanks for this. My NVIDIA driver was not up to date. Unfortunately, even after updating and a restart I still get the same black screen issue. But no doubt this is one part of the puzzle.

[AxelMatt]

I've found a temporary fixup here (posted by Wes Aslin): Camera Raw/Lightroom: Enhance Details broken - All-black preview and final render | Photoshop Family...

You have to forced Lightroom to use OpenGL instead of Direct X

Goto site Lightroom Classic CC crashes on exit | Windows​ and  see Step 2 on this site.

I'm working with an Quadro K2000 graphic card and Windows 10 (version 1809). I've installed the latest driver (version 418.81) too.

[billbyrnes@live.com]

I am getting a completely black image, Win 10 64 Pro, all latest updates installed. nVidia GTX 690 video card.

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

[GoldingD]

billbyrnes@live.com  wrote

I am getting a completely black image, Win 10 64 Pro, all latest updates installed. nVidia GTX 690 video card.

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

Go to:

Enhance Details broken - All-black preview and final render | Photoshop Family Customer Community

And click on the Me To button.

include your system information

Thus let’s the Adobe Engineers see it

[Akash Sharma]

Hi All,

We are happy to announce the release of Lightroom Classic 8.3 which should fix the issue related to black preview(after final render) in Enhance details feature.

To update Lightroom Classic to 8.3, click "Update" in the Creative Cloud desktop app next to Lightroom Classic.

More detailed instructions for updating

https://helpx.adobe.com/creative-cloud/help/update-app.htmlThis update includes new features and bug fixes to some of the top customer reported issues.

What’s new and fixed

https://helpx.adobe.com/lightroom/help/whats-new.htmlRead more about the Lightroom Ecosystem May release on the Adobe Blog.

May Lightroom Releases

Please update to latest version of Lightroom Classic and  let us know in case you continue to face this issue.

Thanks,

Akash Sharma