Error con IA generativa

[sestacruz]

Hola, tengo problemas con IA Regenerativa al intentar borrar contenido de la imagen. El error que muestra es el siguiente:

Tengo los drivers de mi GPU actualizados y la última versión de Lightroom, esto pasa desde hace tiempo, pero ya se torna molesto. Alguno tiene alguna posible solución o algo que pueda orientarme?

Dejo la información del equipo:

Versión de Lightroom Classic: 14.0.1 [ 202410161356-30922cfc ]

Licencia: Creative Cloud

Configuración de idioma: es

Sistema operativo: Windows 11 - Business Edition

Versión: 11.0.22631

Arquitectura de la aplicación: x64

Arquitectura del sistema: x64

Cantidad de procesadores lógicos: 12

Velocidad del procesador: 3,5GHz

Versión de SqLite: 3.36.0

Utilización de CPU: 0,0%

Fuente de alimentación: Conectado

Memoria incorporada: 32681,7 MB

Memoria de GPU dedicada que utiliza Lightroom: 6879,3MB / 11870,7MB (57%)

Memoria real disponible para Lightroom: 32681,7 MB

Memoria real usada por Lightroom: 4802,5 MB (14,6%)

Memoria virtual usada por Lightroom: 12445,2 MB

Recuento de objetos de GDI: 1003

Recuento de objetos de USUARIO: 3759

Recuento de identificadores de procesos: 3408

Tamaño de memoria de caché: 0,0MB

Versión interna de Camera Raw: 17.0 [ 2043 ]

Número máximo de subprocesos que usa Camera Raw: 5

Optimización de SIMD de Raw de cámara: SSE2,AVX,AVX2

Memoria virtual de Camera Raw: 695MB / 16340MB (4%)

Memoria real de Camera Raw: 398MB / 32681MB (1%)

Cache1: 

NT- RAM:0,0MB, VRAM:0,0MB, Combined:0,0MB

Cache2: 

m:0,0MB, n:0,0MB

U-main: 104,0MB

Ajustes de PPP del sistema: 96 PPP

Composición de escritorio activada: Sí

Tamaño de previsualización estándar: 1920 píxeles

Pantallas: 1) 1920x1080

Tipos de entrada: Multitoque: No, Toque integrado: No, Pluma integrada: No, Toque externo: No, Pluma externa: No, Teclado: No

Información de procesador gráfico: 

DirectX: AMD Radeon RX 6700 XT (32.0.12019.1028)

Estado inicial: GPU para la exportación compatible de forma predeterminada

Preferencia del usuario: GPU para la exportación activada

Activar HDR en la Biblioteca: ACTIVADO

Carpeta de la aplicación: C:\Program Files\Adobe\Adobe Lightroom Classic

Ruta de la biblioteca: E:\Users\Seba\Pictures\Lightroom\Backups\2022-05-23 2122\Lightroom Catalog-v11\Lightroom Catalog-v13.lrcat

Carpeta de ajustes: C:\Users\Seba\AppData\Roaming\Adobe\Lightroom

Plugins instalados: 

1) Adobe Stock

2) Export LUT

3) Flickr

Indicadores config.lua: 

Adaptador #1: Proveedor : 1002

Dispositivo : 73df

Subsistema : 52221849

Revisión : c1

Memoria de vídeo : 11870

Adaptador #2: Proveedor : 1414

Dispositivo : 8c

Subsistema : 0

Revisión : 0

Memoria de vídeo : 0

AudioDeviceIOBlockSize: 2048

AudioDeviceName: System Default - Altavoces (Realtek(R) Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 192000

Build: LR5x26

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 8

GL_ACCUM_BLUE_BITS: 8

GL_ACCUM_GREEN_BITS: 8

GL_ACCUM_RED_BITS: 8

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 32

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 8192

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: AMD Radeon RX 6700 XT

GL_SHADING_LANGUAGE_VERSION: 4.60

GL_STENCIL_BITS: 8

GL_VENDOR: ATI Technologies Inc.

GL_VERSION: 4.6.0 Compatibility Profile Context 24.10.1.241007

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_EXT_abgr GL_EXT_blend_color GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_copy_texture GL_EXT_texture GL_EXT_texture_object GL_EXT_vertex_array GL_EXT_compiled_vertex_array GL_EXT_subtexture GL_EXT_texture3D GL_EXT_bgra GL_EXT_draw_range_elements GL_EXT_packed_pixels GL_EXT_point_parameters GL_EXT_rescale_normal GL_EXT_separate_specular_color GL_EXT_texture_edge_clamp GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_ARB_multitexture GL_IBM_texture_mirrored_repeat GL_AMD_debug_output GL_ARB_multisample GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_transpose_matrix GL_EXT_blend_func_separate GL_EXT_fog_coord GL_EXT_multi_draw_arrays GL_EXT_secondary_color GL_EXT_texture_cube_map GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_NV_blend_square GL_NV_texgen_reflection GL_SUN_multi_draw_arrays WGL_EXT_swap_control GL_ARB_point_parameters GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_mirrored_repeat GL_NV_half_float GL_ARB_depth_texture GL_ARB_fragment_program GL_ARB_vertex_program GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_texture_rectangle GL_NV_primitive_restart GL_S3_s3tc GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_occlusion_query GL_ARB_point_sprite GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_buffer_object GL_ARB_vertex_shader GL_EXT_blend_equation_separate GL_EXT_depth_bounds_test GL_ARB_color_buffer_float GL_ARB_draw_buffers GL_ARB_half_float_pixel GL_ARB_pixel_buffer_object GL_ARB_texture_float GL_ARB_texture_rectangle GL_EXT_framebuffer_object GL_EXT_pixel_buffer_object GL_EXT_texture_mirror_clamp GL_NV_float_buffer GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_packed_depth_stencil GL_ATI_separate_stencil GL_ATI_shader_texture_lod GL_ATI_texture_mirror_once GL_EXT_bindable_uniform GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_packed_float GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_integer GL_EXT_transform_feedback GL_NV_depth_buffer_float GL_OES_EGL_image GL_EXT_provoking_vertex GL_EXT_texture_sRGB GL_EXT_texture_shared_exponent GL_EXT_vertex_array_bgra GL_NV_conditional_render GL_ARB_depth_buffer_float GL_ARB_draw_instanced GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_map_buffer_range GL_ARB_texture_buffer_object GL_ARB_texture_compression_rgtc GL_ARB_texture_rg GL_ARB_transform_feedback GL_ARB_vertex_array_object GL_EXT_direct_state_access GL_EXT_texture_snorm GL_EXT_texture_swizzle GL_AMD_conservative_depth GL_AMD_seamless_cubemap_per_texture GL_AMD_texture_cube_map_array GL_ARB_compatibility GL_ARB_copy_buffer GL_ARB_depth_clamp GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_fragment_coord_conventions GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_seamless_cube_map GL_ARB_shader_texture_lod GL_ARB_sync GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_multisample GL_ARB_texture_multisample_no_array GL_ARB_texture_query_lod GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ATI_meminfo GL_EXT_texture_storage GL_NV_copy_image GL_NV_texture_barrier GL_AMD_blend_minmax_factor GL_AMD_depth_clamp_separate GL_AMD_sample_positions GL_ARB_ES2_compatibility GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_compressed_texture_pixel_storage GL_ARB_debug_output GL_ARB_draw_indirect GL_ARB_explicit_attrib_location GL_ARB_get_program_binary GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_occlusion_query2 GL_ARB_robustness GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_subroutine GL_ARB_shading_language_packing GL_ARB_tessellation_shader GL_ARB_texture_compression_bptc GL_ARB_texture_rgb10_a2ui GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_shader_image_load_store GL_EXT_texture_sRGB_decode GL_EXT_vertex_attrib_64bit GL_AMD_multi_draw_indirect GL_AMD_pinned_memory GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_conservative_depth GL_ARB_internalformat_query GL_ARB_shader_atomic_counters GL_ARB_shader_image_load_store GL_ARB_shading_language_420pack GL_ARB_texture_storage GL_ARB_transform_feedback_instanced GL_EXT_debug_label GL_AMD_query_buffer_object GL_AMD_shader_trinary_minmax GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_clear_buffer_object GL_ARB_compute_shader GL_ARB_copy_image GL_ARB_explicit_uniform_location GL_ARB_fragment_layer_viewport GL_ARB_framebuffer_no_attachments GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_shader_image_size GL_ARB_shader_storage_buffer_object GL_ARB_stencil_texturing GL_ARB_texture_buffer_range GL_ARB_texture_query_levels GL_ARB_texture_storage_multisample GL_ARB_texture_view GL_ARB_vertex_attrib_binding GL_EXT_copy_buffer GL_KHR_debug GL_KHR_texture_compression_astc_ldr GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_int64 GL_ARB_ES3_1_compatibility GL_ARB_bindless_texture GL_ARB_buffer_storage GL_ARB_clear_texture GL_ARB_enhanced_layouts GL_ARB_indirect_parameters GL_ARB_multi_bind GL_ARB_query_buffer_object GL_ARB_seamless_cubemap_per_texture GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_sparse_texture GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_stencil8 GL_ARB_vertex_type_10f_11f_11f_rev GL_EXT_shader_integer_mix GL_EXT_timer_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_NV_shader_atomic_int64 GL_ARB_clip_control GL_ARB_conditional_render_inverted GL_ARB_cull_distance GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_get_texture_sub_image GL_ARB_pipeline_statistics_query GL_ARB_shader_texture_image_samples GL_ARB_sparse_buffer GL_ARB_texture_barrier GL_ARB_transform_feedback_overflow_query GL_EXT_polygon_offset_clamp GL_EXT_shader_image_load_formatted GL_KHR_context_flush_control GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_OVR_multiview GL_ARB_ES3_2_compatibility GL_ARB_gpu_shader_int64 GL_ARB_parallel_shader_compile GL_ARB_post_depth_coverage GL_ARB_sample_locations GL_ARB_shader_atomic_counter_ops GL_ARB_shader_ballot GL_ARB_shader_clock GL_ARB_shader_viewport_layer_array GL_ARB_texture_filter_minmax GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_RG8 GL_EXT_texture_shadow_lod GL_KHR_no_error GL_OVR_multiview2 GL_ARB_gl_spirv GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_semaphore GL_EXT_semaphore_win32 GL_AMD_gpu_shader_int16 GL_ARB_polygon_offset_clamp GL_ARB_spirv_extensions GL_ARB_texture_filter_anisotropic GL_EXT_texture_compression_bptc GL_KHR_parallel_shader_compile GL_KHR_shader_subgroup GL_EXT_nonuniform_qualifier GL_NV_timeline_semaphore

Gracias!

[Sameer K]

Hey, @. Welcome to the Lightroom Community. I'll help you figure this out. 

Sometimes the latest GPU drivers from AMD are not the most stable. You may want to roll back to the recommended and recent version of the GPU drivers for this device.

If that does not help, follow the steps here to deduce the cause of the issue further: https://adobe.ly/411rkEg

Thanks! 

Sameer K

(Use '@mention' to tag me when you reply)

[sestacruz]

Hi, thanks for the welcome. I tried with the recommended version and the latest one, but the result is the same. It is the only AI option that does not work.

Thanks!

[John R Ellis · Accepted solution]

LR's English translation of that error is:

"$$$/Clio/StatusCode/HTTP/Forbidden=We've encountered an issue and can't complete your request at this time. Please try again later."

Sometimes firewalls and anti-malware / anti-virus utilities incorrectly block some network requests from LR and cause this error message. Try these troubleshooting steps:

- Temporarily disable all the firewall / anti-malware on your computer. If that solves the problem, then add a specific exclusion for LR to the firewall's rules.

- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block LR's requests, especially in authoritarian countries like China.

- Try relaunching the Finder -- start Finder, click the Finder menu, and do Quit Finder. Someone reported that this solved this problem for him.

Please let us know which of these work and which don't.

[sestacruz]

Thank you John! The problem was the Firewall. I added a rule to allow the connection for Lightroom and it works!

[John R Ellis]

Glad you got it resolved. Are you using Microsoft Defender or a third-party product? There have been many such reports like yours, and ideally Adobe would approach the firewall vendor(s) and ask them to correct this.

[sestacruz]

I am using Windows Defender Firewall. I am surprised by this issue because it only affects Lightroom and not any other Adobe products.

[John R Ellis]

"it only affects Lightroom and not any other Adobe products."

That's the nature of security products. They look at the behavior of individual programs and the sites they connect to.  Defender is clearly mistaken in thinking that Lightroom is a threat, and Adobe should contact them to update their rules.

[Joan5C5C]

Hola, a mí me pasa lo mismo. ¿Cómo lo resolviste? Agregué la regla al firewall de Windows, pero no resolvió el problema. ¿O debería hacerlo directamente desde Windows Defender? Por el momento lo estoy usando con el firewall desactivado.

[sestacruz]

Hola! En la configuración avanzada del Firewall de Windows Defender (es el default de Windows), fui a "Reglas de salida" en el menú de la izquierda, y ahí agregué una nueva regla para Ligthroom. Para eso, fui a la opción "Nueva regla", seleccioné "Programa" busqué la ruta de acceso del ejecutable de Ligthroom, luego seleccioné "Permitir la conexión", puse como nombre "Ligthroom" y lo elegí para todas las redes.

Espero que te sirva.
Saludos!

[Joan5C5C]

Thanks for writing, you know I did the steps but it didn't work for me, but if I disable the outbound rule... it picks it up perfectly... I'm thinking that I think there's a host .txt that I can modify and put the Adobe connection IPs manually, it seems to me that there's something like that... that I can't find...