Error Message in Lightroom??

[mikel41038340]

Have to current issues.  Ist, out of no where I started getting the error message " Can't establish contact with out going server"  when I try to send photos by email.  This started about 3 weeks ago does not relate to any thing that I changed to warrant this message.

2nd As of yesterday I can no longer attach a photo to an email.  Email template will come up but not with the photo that I want to attach?

[Sahil.Chawla]

Hi Mikel,

Sorry to hear about the email error, could you please try the steps mentioned here and let us know if it helps? Email account validation failed in Adobe Lightroom

Regards,

Sahil

[mikel41038340]

Sahil:

Thanks for your reply. I tried the suggestion but still cannot get I to

work. Now I have the problem of not being able to attach a LR photo to an

email. l Oh well. Thanks again..

On Wed, Jan 2, 2019 at 4:07 PM Sahil.Chawla <forums_noreply@adobe.com>

[GoldingD]

What version? Please answer this by the following method.

In Lightroom, clcik on Help, clcik on System Information, Clcik on Copy. Paste first 12 or so lines into your reply

DO NOT reply with "I have the latest"

DO NOT reply with v 8.1

DO NOT reply with 2018

Basically members can have the wrong info on what version they have, (they keep it up to date and have no idea that the software failed to update) the wrong info on what version they are running (multiple versions on computer)

Also, this method will show us LR version, License status (looking out for License:Unknown, bad) and OS version,

[mikel41038340]

Lightroom Classic version: 8.1

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Home Premium Edition

Version: 10.0.17134

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 2.9 GHz

Built-in memory: 8055.1 MB

Real memory available to Lightroom: 8055.1 MB

Real memory used by Lightroom: 779.3 MB (9.6%)

Virtual memory used by Lightroom: 848.1 MB

GDI objects count: 609

USER objects count: 2750

Process handles count: 1762

Memory cache size: 71.8MB

Internal Camera Raw version: 11.1

Maximum thread count used by Camera Raw: 3

Camera Raw SIMD optimization: SSE2

Camera Raw virtual memory: 342MB / 4027MB (8%)

Camera Raw real memory: 342MB / 8055MB (4%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,

External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

OpenGL: GeForce GT 730/PCIe/SSE2

Check OpenGL support: Passed

Vendor: NVIDIA Corporation

Version: 3.3.0 NVIDIA 388.13

Renderer: GeForce GT 730/PCIe/SSE2

LanguageVersion: 3.30 NVIDIA via Cg compiler

Total Video Memory: 4096 MB

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC

Library Path: D:\Lightroom\Catalogs\September2016\September2016-3-2.lrcat

Settings Folder: C:\Users\blupatrick\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Canon Tether Plugin

3) Facebook

4) Flickr

5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de

Device : f02

Subsystem : 8a9f1462

Revision : a1

Video Memory : 4041

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: Uninitialized

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: GeForce GT 730/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 388.13

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_ARB_arrays_of_arrays

GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage

GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control

GL_ARB_color_buffer_float GL_ARB_compatibility

GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth

GL_ARB_compute_shader GL_ARB_compute_variable_group_size

GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image

GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float

GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control

GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend

GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced

GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility

GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility

GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location

GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport

GL_ARB_fragment_program GL_ARB_fragment_program_shadow

GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments

GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4

GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv

GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64

GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging

GL_ARB_indirect_parameters GL_ARB_instanced_arrays

GL_ARB_internalformat_query GL_ARB_internalformat_query2

GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment

GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect

GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query

GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile

GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object

GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp

GL_ARB_program_interface_query GL_ARB_provoking_vertex

GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior

GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects

GL_ARB_seamless_cube_map GL_ARB_separate_shader_objects

GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters

GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters

GL_ARB_shader_group_vote GL_ARB_shader_image_load_store

GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision

GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine

GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod

GL_ARB_shading_language_100 GL_ARB_shading_language_420pack

GL_ARB_shading_language_include GL_ARB_shading_language_packing

GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture

GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync

GL_ARB_tessellation_shader GL_ARB_texture_barrier

GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object

GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range

GL_ARB_texture_compression GL_ARB_texture_compression_bptc

GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map

GL_ARB_texture_cube_map_array GL_ARB_texture_env_add

GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar

GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic

GL_ARB_texture_float GL_ARB_texture_gather

GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat

GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two

GL_ARB_texture_query_levels GL_ARB_texture_query_lod

GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui

GL_ARB_texture_stencil8 GL_ARB_texture_storage

GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle

GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2

GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced

GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix

GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra

GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit

GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object

GL_ARB_vertex_program GL_ARB_vertex_shader

GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev

GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers

GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc

GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform

GL_EXT_blend_color GL_EXT_blend_equation_separate

GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract

GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test

GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced

GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit

GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats

GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object

GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4

GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays

GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels

GL_EXT_pixel_buffer_object GL_EXT_point_parameters

GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal

GL_EXT_secondary_color GL_EXT_separate_shader_objects

GL_EXT_separate_specular_color GL_EXT_shader_image_load_store

GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side

GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array

GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1

GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc

GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map

GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine

GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic

GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias

GL_EXT_texture_mirror_clamp GL_EXT_texture_object

GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB

GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle

GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array

GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit

GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip

GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug

GL_KHR_parallel_shader_compile GL_KHR_no_error

GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region

GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect

GL_NV_bindless_multi_draw_indirect_count GL_NV_blend_equation_advanced

GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5

GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image

GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture

GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility

GL_NV_explicit_multisample GL_NV_fence GL_NV_float_buffer

GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option

GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage

GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_internalformat_sample_query

GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended

GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float

GL_NV_light_max_exponent GL_NV_multisample_coverage

GL_NV_multisample_filter_hint GL_NV_occlusion_query

GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object

GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_pixel_data_range

GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource

GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2

GL_NV_shader_atomic_counters GL_NV_shader_atomic_float

GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object

GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc

GL_NV_texture_env_combine4 GL_NV_texture_multisample

GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed

GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3

GL_NV_transform_feedback GL_NV_transform_feedback2

GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range

GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit

GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program

GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option

GL_NV_vertex_program3 GL_NVX_conditional_render GL_NVX_gpu_memory_info

GL_NVX_multigpu_info GL_NV_shader_thread_group

GL_KHR_blend_equation_advanced GL_SGIS_generate_mipmap GL_SGIS_texture_lod

GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint

WGL_EXT_swap_control

On Fri, Jan 4, 2019 at 2:54 PM davidg36166309 <forums_noreply@adobe.com>

[GoldingD]

Hmm, please excuse if this gets posted twice, iPad internet issues

So, version verified, OS verified, license status verified, and moving on

a few diagnostics.

1. Bring up the Adobe Creative Cloud Desktop Application, If you are not signed in, fix that, and see what happens.

if you were already signed in, then sign out, sign back in, watch for any error messages, see what happens.

2. Bring up Adobe.com and sign in, bring up the manage account section, watch for errors, This to see if your account is having issues.

[mikel41038340]

Hi:

Tried your suggestions and found nothing nor did the program start working.

Can anyone at your location log on to my computer and analyze? If not

what is next?

On Fri, Jan 4, 2019 at 4:15 PM davidg36166309 <forums_noreply@adobe.com>

[GoldingD]

This is a forum, a place for like minds to get together and communicate. This is not a support page. Members are not Adobe employees. Members are fellow customers.

to contact Adobe, go to :  https://helpx/Adobe.com/contact.html

Niw, I notice that a member with STAFF status replied, thus can be an actual Adobe employee or contractor, perhaps try commenting on that reply asking for more assistance?