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Frozen/can’t click on with mouse

New Here ,
Aug 07, 2023 Aug 07, 2023

I have a brand new MacBook Pro and Lightroom classic is stuck on my screen. I can drag it around the screen but it won't let me exit/quit and it won't let me click on anything it just makes a weird noise. if i hold down certain keys i can scroll down or go back on the screen but still won't let me quit the app. help please!!

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Community Expert ,
Aug 07, 2023 Aug 07, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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LEGEND ,
Aug 08, 2023 Aug 08, 2023

There may be a hidden LR pop-up window that's confusing things.  Go to the Apple menu in the upper-left and use Force Quit to exit LR.  Does the problem occur after restarting LR?

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Community Beginner ,
Aug 08, 2023 Aug 08, 2023
LATEST

I would try pressing the COMMAND + OPTION + ESCAPE keys to bring up the force quit windows. Then select lightroom classic and select force quit option. Hope that helps.

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