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GPU Issues with LR Classic in Develop Module

New Here ,
Oct 12, 2024 Oct 12, 2024

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Hello, It is not often that I post an issue, but I am helping one of my students who has a technical problem with Lightroom Classic. She is running the most current version.  She is on a new DELL All-In-One computer.  It has the Nvidia Graphics card as well as Intel Graphics.  Lightoom is choosing the Nvidia GPU.

Here is the test problem.  Any time she chooses in the Develop Module, BLUR Background, the program comes back with a dialog box that says Something Went Wrong.  Then, when I go to Preferences, Performance, it shows, the GPU disabled, and says there was an error in the Nvidia Driver.  We have re-installed Lightroom Classic, Created a new Catalog, and reset the configuration file.  We also have updated the Nvidia Driver from the Nvidia Website.  That did help the performance issues but still did not resolve the technical issues with LR.  There are other issues also in the develop module that result in LR Hanging. 

These issues did not occur till recent updates.  I feel the AI or changes in the Develop module have become more GPU intensive and are now beyond the ability of her new computer.

I am including the System Information below.  Any suggestions will help.  Should I roll her back to previous version of LR Classic and turn off updates till this can get resolved?  Or now it the new version of LR Classic beyond her computer?  

Lightroom Classic version: 13.5.1 [ 202408271704-d15d09cd ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2.8GHz
SqLite Version: 3.36.0
CPU Utilisation: 2.0%
Power Source: Plugged In
Built-in memory: 16015.4 MB
Dedicated GPU memory used by Lightroom: 397.4MB / 1968.4MB (20%)
Real memory available to Lightroom: 16015.4 MB
Real memory used by Lightroom: 1970.6 MB (12.3%)
Virtual memory used by Lightroom: 2556.6 MB
GDI objects count: 858
USER objects count: 2739
Process handles count: 3030
Memory cache size: 865.2MB
Internal Camera Raw version: 16.5 [ 1954 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 930MB / 8007MB (11%)
Camera Raw real memory: 936MB / 16015MB (5%)

Cache1:
Preview1- RAM:20.0MB, VRAM:0.0MB, Football - Rock Hill vs PHS-0538.JPG
Preview2- RAM:20.0MB, VRAM:0.0MB, Football - Rock Hill vs PHS-0531.JPG
Preview3- RAM:20.0MB, VRAM:0.0MB, Football - Rock Hill vs PHS-0536.JPG
Final4- RAM:189.0MB, VRAM:0.0MB, Football - Rock Hill vs PHS-0535.JPG
Final5- RAM:195.0MB, VRAM:0.0MB, Football - Rock Hill vs PHS-0534.JPG
Preview6- RAM:20.0MB, VRAM:0.0MB, Football - Rock Hill vs PHS-0537.JPG
Preview7- RAM:20.0MB, VRAM:0.0MB, Football - Rock Hill vs PHS-0539.JPG
Preview8- RAM:20.0MB, VRAM:0.0MB, Football - Rock Hill vs PHS-0532.JPG
Preview9- RAM:20.0MB, VRAM:0.0MB, Football - Rock Hill vs PHS-0529.JPG
Preview10- RAM:20.0MB, VRAM:0.0MB, Football - Rock Hill vs PHS-0530.JPG
Final11- RAM:189.0MB, VRAM:0.0MB, Football - Rock Hill vs PHS-0533.JPG
NT- RAM:733.0MB, VRAM:0.0MB, Combined:733.0MB

Cache2:
m:865.2MB, n:729.9MB

U-main: 90.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce MX330 (32.0.15.6590)
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\Pictures\Lightroom\Lightroom Catalog-2024\Lightroom Catalog-2024.lrcat
Settings Folder: C:\Users\mawss\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin

Config.lua flags:

Adapter #1: Vendor : 10de
    Device : 1d16
    Subsystem : a071028
    Revision : a1
    Video Memory : 1968
Adapter #2: Vendor : 8086
    Device : 9a49
    Subsystem : a071028
    Revision : 1
    Video Memory : 80
Adapter #3: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce MX330/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 565.90
GPUDeviceEnabled: false
OGLEnabled: true

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LEGEND ,
Oct 12, 2024 Oct 12, 2024

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It looks like the only troubleshooting step you haven't tried is disabling the integrated Intel GPU. Try disabling it as described in step 6 of solution 4 in this article:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

 

If that doesn't help, try unplugging the external display to see if that helps.

 

"DirectX: NVIDIA GeForce MX330 (32.0.15.6590)

Dedicated GPU memory used by Lightroom: 397.4MB / 1968.4MB (20%)"

 

That graphics chip was announced over four years ago, and it has just the minimum required amount of graphics memory (2 GB), which is really just a recommendation, so that conceivably be the cause of the issue.

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