GPU stops working when trying to add a mask

[magnusi86278635]

Lightroom 14.5.1

Windows 11 Home 24H2 26100.4946

Graphic Processor Intel Arc B580 (32.0.101.7028) - 12 GB Latest driver - Windows says that it is working fine.

When I start Lightroom the Use Graphics Processor and Use GPU for Preview is set to Auto

When I add a mask like 'Sky' nothing happens - no red markng in the sky and when checking Prefereces again  the Use Graphics Processor is Off and it tells me that Graphics Avvelerator is disabled due to an error.

I have check the support note 'Troubleshoot graphics processor (GPU) and graphics driver issues | Lightroom Classic' and tried the solutions - but nothing seems to fix the problem.

regards

Magnus

[nikunj.m]

Hi Magnus, thanks for reaching out! 

Please go to the Help menu in Lightroom Classic, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us. 

You mentioned that the GPU drivers are up to date. Did you install the drivers from Intel's website, or are you using the Windows drivers (which are typically installed along with the Windows updates)? 

Thanks,
Nikunj

[johnrellis]

"Intel(R) Arc(TM) Arc(TM) Graphics Graphics (32.0.101.7028)"

While that's the latest graphics driver, it's not "WHQL Certified", which means it gets somewhat less testing:

https://www.intel.com/content/www/us/en/support/articles/000093158/graphics.html

Try installing the previous (WHQL Certified) driver:

https://www.intel.com/content/www/us/en/download/785597/863047/intel-arc-iris-xe-graphics-windows.ht...

Also, delete the temporary files TempDisableGPU3 and TempDisableGPU2:

https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html#6CheckanddeletetheTempDisableGPU3orTempDisabl...

[magnusi86278635]

I sent this by mail last week and havn't got any respose. GPU is downloaded from Intel. I post the system info down here.

Hi,

I’ve updated to the WHQL Certified Driver and checked that none of the mentioned files exists in

AppData\Roaming\Adobe\CameraRaw\GPU.

But the problem is still there. Same thing occurs: GPU is on when I start – after trying a mask like ‘Sky’ it turns it off and I get no red marking on the sky..

I checked the logs in AppData\Roaming\Adobe\CameraRaw\logs

And find a lot of errors like this:

*** Error: dng_exception (200025) in cr_gpu_tile_render_task ***

*** GL Error: DXGI_ERROR_DEVICE_REMOVED (hr=0x887a0005), Device removed reason: DXGI_ERROR_DEVICE_HUNG (hr=0x887a0006): CreateCommittedResource ***

*** GL Error: CreateCommittedResource ***

Regards

Magnus

[magnusi86278635]

Lightroom Classic version: 14.5.1 [ 202508231203-c2638d01 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.26100

Application architecture: x64

System architecture: x64

Logical processor count: 14

Processor speed: 4.1GHz

SqLite Version: 3.36.0

CPU Utilisation: 2.0%

Power Source: Plugged In

Built-in memory: 64901.0 MB

Dedicated GPU memory used by Lightroom: 6335.1MB / 12112.0MB (52%)

Real memory available to Lightroom: 64901.0 MB

Real memory used by Lightroom: 3986.2 MB (6.1%)

Virtual memory used by Lightroom: 10850.4 MB

GDI objects count: 1303

USER objects count: 3581

Process handles count: 2661

Memory cache size: 533.7MB

Internal Camera Raw version: 17.5 [ 2318 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 292MB / 32450MB (0%)

Camera Raw real memory: 293MB / 64901MB (0%)

Cache1: 

Final1- RAM:225.0MB, VRAM:1512.0MB, IMG_1244.CR3

NT- RAM:225.0MB, VRAM:1512.0MB, Combined:1737.0MB

Cache2: 

m:533.7MB, n:189.5MB

U-main: 101.0MB

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 1440 pixels

Displays: 1) 2560x1440

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: Intel(R) Arc(TM) B580 Graphics (32.0.101.7026)

Init State: GPU disconnected

User Preference: Auto

Enable HDR in Library: OFF

GPU for Preview Generation: Auto (S6_11)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Lightroom\Lightroom Catalog-2-2-2-v13-3.lrcat

Settings Folder: C:\Users\magnu\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Canon Professional Print && Layout

3) Flickr

Config.lua flags: 

Adapter #1: Vendor : 8086

Device : e20b

Subsystem : 11008086

Revision : 0

Video Memory : 12112

Adapter #2: Vendor : 8086

Device : 7d67

Subsystem : 7e411462

Revision : 6

Video Memory : 80

Adapter #3: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 512

AudioDeviceName: System Default - Headset Earphone (Logitech H820e)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 16000

Build: LR5x26

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: Intel(R) Arc(TM) B580 Graphics

GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 32.0.101.7026

GL_STENCIL_BITS: 8

GL_VENDOR: Intel

GL_VERSION: 4.6.0 - Build 32.0.101.7026

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object 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[rachel33berry]

Lightroom 14.5.1

Windows 11 Home 24H2 26100.4946

Graphic Processor Intel Arc B580 (32.0.101.7028) - 12 GB Latest driver - Windows says that it is working fine.

When I start Lightroom the Use Graphics Processor and Use GPU for Preview is set to Auto

When I add a mask like 'Sky' nothing happens - no red markng in the sky and when checking Prefereces again  the Use Graphics Processor is Off and it tells me that Graphics Avvelerator is disabled due to an error.

I have check the support note 'Troubleshoot graphics processor (GPU) and graphics driver issues | Lightroom Classic' and tried the solutions - but nothing seems to fix the problem.

regards

Magnus

By hctra org @magnusi86278635

Magnus,

Based on the information you've provided, it sounds like you're experiencing a specific and persistent issue where Lightroom is disabling your Intel Arc GPU due to an error, even though your drivers are up-to-date and Windows reports the card is working fine. This is a known issue that can occur with certain hardware and software configurations.

Here's a breakdown of the problem and some potential solutions beyond the standard troubleshooting steps you've already tried:

Understanding the Problem

Driver Discrepancy: While your driver version (32.0.101.7028) is the "latest" according to Windows, it might not be the most stable or compatible one with Lightroom's specific GPU acceleration features. Sometimes, a slightly older, more stable driver can work better than the very newest release, especially with new GPU architectures like Intel Arc.

Lightroom's GPU Caching: Lightroom creates a cache of GPU information and settings. If this cache gets corrupted, it can cause the program to incorrectly identify a problem with the GPU, leading to it being disabled.

Windows' Role: Even with a clean driver install, Windows 11's own graphics settings and power management plans can sometimes interfere with how applications utilize the GPU. The new Windows 11 24H2 update might have introduced a change that's causing this conflict.

Solutions to Try (Beyond the Standard Adobe Guide)

Try a Different Intel Arc Driver Version:

Do not rely on Windows Update. Go directly to the Intel website and download a slightly older, but still recent, driver for your Intel Arc B580. Look for a version released a few months prior to your current one.

Use DDU (Display Driver Uninstaller): Before installing the older driver, use a tool called DDU to completely and cleanly remove all traces of your current Intel graphics driver. This is a crucial step to prevent any lingering files from causing issues. You can find DDU by doing a quick web search. It's a free and widely used tool for this purpose.

Reset Lightroom's Preferences:

Hold down the Shift + Alt (Windows) keys immediately after double-clicking the Lightroom Classic icon to launch the program.

You will be presented with a dialog box asking if you want to reset your preferences. Confirm that you do.

This will reset all your settings, including the GPU preferences, and may clear the corrupted cache that's causing the problem.

Adjust Windows Graphics Settings:

Go to Settings > System > Display > Graphics.

Under "Add an app," select Desktop app and browse to the Lightroom Classic executable (usually in C:\Program Files\Adobe\Adobe Lightroom Classic).

Click on Lightroom Classic in the list and then click Options.

Set the graphics preference to High performance and save the changes. This ensures Windows is prioritizing your dedicated GPU for Lightroom.

Disable Onboard Graphics (If Applicable):

If your system has an integrated GPU in addition to the Intel Arc card, you might need to disable the integrated GPU in your computer's BIOS/UEFI settings. This can help prevent conflicts where Lightroom might be trying to use the wrong graphics processor. Be careful when changing BIOS settings, and consult your motherboard's manual if you're unsure.

Check for Windows Updates (Again):

Even though you have 24H2, check for any new cumulative updates or optional driver updates. Microsoft may have released a hotfix that addresses compatibility issues with specific hardware.