How to troubleshoot sync errors?

[Henkki Zakkinen]

Hi,

I installed the new Lightroom Classic CC and now experience syncing errors. A collection that should have 370 photos shows up in LR CC (mobile and web) as having only 318. I can see sync errors under preferences, but don't know where to go from there. It just says "Error".

Any idea?

On Windows 10, if that matters

Best

Henrik

[Oliver Andrews]

So far all I've found is either remove them from all synced collections and add them back in again, or uncheck sync for any collections the photos are in, remove them from All Sync Errors, and then recheck the sync for the collection. If you remove them from All Sync Errors without unsyncing the collections first then they get removed from all the collections as well.

Ridiculously convoluted for something that used to be a simple click on one icon. 🙄

[windsonfonseca]

Hi, im with a similar problem...

im using the Photoshop Lightroom cc 3.1the most actual at this time.

every time I open and is connect the lightroom stay syncing, so this is normal, but i have 5 files in syncing forever.

I tried to filter the syncing files and 0 photos to be synced, ath the smarthphone is the same 0 to be synced.

please if anyone stay passing for something similar and resolved help me.

when I filteredat the smartphoneon macthe warning

[mathieucarbou]

Same problem: I have 6 tha talways end up with sync error. If I remove them from LR and put them back, they sync but always end up in error. Please fix Adobe or at leats give us a workaround!

[Oli34779790lqgo]

I regularly have photos getting stuck syncing from LRc to LR, where I use them for sharing with family and friends. My latest problem was 21 specific photos out of a series of 170 from a birthday party (made with different cameras, so the files weren't even all the same). I tried everything I have tried earlier, but nothing worked, then  FINALLY I got something to work: When I created virtual copies of the 21 stubborn photos INSIDE the shared folder, the ORIGINALS immediately synced. Not the copies, but I didn't want two copies in the shared folder, so that was fine. Don't know if this works for others, but it's worth trying.