Importing videos from iPhone doesn't work anymore

[simusch]

Hi

Lightroom Classic V11

iMac M1 with macOS Monterey 12.0.1

I wanted to import pictures and videos from the iPhones of our family (12 and 8)

But now I'm no longer able to import the videos. I get the error "there is a problem with the video-file"

The videos are from the iPhone-camera. They were seamlessly imported earlier.

Any suggestions, what I could do?

Simon

[cmgap]

That is strange behavior for sure. Where are you importing them from and to? An external hard drive?

[simusch]

Truth is, because I switched to a new iMac with a smaller SSD in it, I had to move most of my data to a NAS.

The Lightroom libraries are stored on the internal SSD, while the pictures are on the NAS.

The videos I want to import are located on an attachted iPhone or on my desktop.

I tried to create a new library, tried to import movies from the SSD into a folder on my SSD, chose to only import the files without moving them and so on...

But the problem starts, where no previews for video files are shown, no matter where they are stored and what type of file they are.

I now even tried to uninstall and re-install Lightroom Classic, unmounted the NAS volumes, rebooted the Mac.

[simusch]

OK, what I just found out:

When I totally unmount my NAS, I'm no longer able to launch Lightroom Classic.

When I open a Catalog, Lightroom crashes. Sometimes I got a message, that an error has occured, but most times, it closes again without some error.

I tried to re-install Lightroom without the NAS mounted, changed nothing.

Seems that Lightroom has some "link" to the NAS which causes the issues. But I did not move any system files to the NAS (Libraries or something like that)

Any advice what I can do?

[cmgap]

Oh - interesting. Where is your .lrcat file located? Is it in you Pictures\Lightroom folder or on your NAS?

[cmgap]

Can you post a screen shot of your Lightroom directory? That behaviour does seem like the files are not on your local drive...

[simusch]

I attachted a Screenshot...

The catalog "Test" is completely empty. But still I'm unable to launch it, as long the NAS is not connected.

Benutzer = Users folder
Bilder = Pictures

Also, a video and the error-log is attached.

[simusch · Accepted solution]

I found the solution after lots of trying...

In my user folder under Documents, there was a folder called "Adobe/dynamiclinkmediaserver/..."

This was accidentally a link to the NAS. But as the folder was empty, I did not recognize this as a problem.

When I deleted the Alias/Link, LR worked again 🙂

Thanks for your help!

[cmgap]

Thanks for updating your post. Kudos for noting that and deleting it. Hope it helps others that my run into the same issue.